Justine Siemens
Grants Pass,OR
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
Corvettes Bar And Grill
12.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
Bartender
Herbs La Casita
12.2021 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Flespys Bar and Grill
Bartender
06.2019 - 12.2021
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Lottery Payouts
- Bartending
Debt Recovery Specialist
Performant Recovery
06.2006 - 03.2015
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Maintained accurate records of all collections efforts, providing transparency and aiding in informed decision-making processes.
- Streamlined debt recovery process for increased efficiency by utilizing advanced software tools and data analysis techniques.
- Enhanced team productivity through active participation in meetings, sharing ideas for improvement, and fostering a positive work environment built on collaboration and mutual respect.
Education
High School Diploma -
Grants Pass High School
Grants Pass, OR06.2005
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Clear and effective communication
- Outgoing Personality
- Customer service expertise
- Cash Register Operation
- Classic cocktails
- Bar Equipment Familiarity
- Creative Mixology
- Food Preparation
- Liquor Law Compliance
- Cocktail Service
Certification
- Licensed - Tattoo Artist in State of Oregon
- OLCC Alcohol Service Permit
- Food Handlers card
Timeline
Bartender
Corvettes Bar And Grill
12.2023 - 03.2024
Bartender
Herbs La Casita
12.2021 - 12.2023
Flespys Bar and Grill
Bartender
06.2019 - 12.2021
Debt Recovery Specialist
Performant Recovery
06.2006 - 03.2015
High School Diploma -
Grants Pass High School