Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justine Stephenson

Keansburg,New Jersey

Summary

Energetic camp counselor offering several years of of hands-on experience guiding, supervising and overseeing campers engaged in camp activities. Well-versed in planning age-appropriate activities and leading and supporting campers. Responsible and mature individual with strong grasp of emergency procedures paired with first aid and cpr certification. Approachable and outgoing Tour Operator with experience leading tours of various educational and historic sites. Delivering guest satisfaction through delightful and educational stories and strong communication skills. Skilled at leading tours for groups of all sizes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Tour Guide

Lycoming College
Williamsport, PA
09.2024 - Current
  • Created customized tour packages according to customer preferences.

Customer Service Representative

Keiper's Recreation Center
Williamsport, PA
08.2024 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed relationships with regular customers through friendly conversation and personalized service.
  • Provided detailed information about gym services, facilities, and membership benefits.

Camp Counselor

Camp Coconuts
Middletown, NJ
06.2022 - Current
  • Oversaw design, construction and upkeep of recreation facilities and areas.
  • Created an environment conducive to learning by implementing positive reinforcement strategies.
  • Established and built relationships with campers to ease fears in new environment.
  • Enforced discipline and policies to protect safety of recreational activity participants.

Wait Staff Member

Keansburg Amusement Park NJ
Keansburg, NJ
06.2019 - 06.2022
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Filled condiments and napkin containers during slack periods.
  • Trained new employees to perform duties.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Set up tables in between patrons to reduce wait times.

Education

High School Diploma -

Mother Seton Regional High School
Clark, NJ
05-2023

Bachelor of Arts -

Lycoming College
Williamsport, PA

Skills

  • Local history
  • Navigational skills
  • Arts and culture
  • Tour development
  • Group activity implementation
  • Behavior management
  • Team collaboration
  • Peer mentoring
  • Communication Skills

Timeline

Tour Guide

Lycoming College
09.2024 - Current

Customer Service Representative

Keiper's Recreation Center
08.2024 - Current

Camp Counselor

Camp Coconuts
06.2022 - Current

Wait Staff Member

Keansburg Amusement Park NJ
06.2019 - 06.2022

High School Diploma -

Mother Seton Regional High School

Bachelor of Arts -

Lycoming College
Justine Stephenson
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