Summary
Overview
Work History
Education
Skills
Timeline
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Justine Stillings

Milton,FL

Summary

Accomplished Customer Service Representative with a proven track record at Publix, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic complaint resolution. Skilled in product knowledge and staff training, I excel in building key stakeholder relationships and elevating customer service standards.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Publix
Milton, Florida
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

High School Diploma -

Milton High School
Milton, FL
05.2024

Bachelor of Science - Business Administration

The University of West Florida
Pensacola, FL
05.2028

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Complaint resolution
  • Follow-up skills
  • Product Knowledge
  • Product Sales
  • Key stakeholder relationship building
  • Staff education and training
  • Live chat support

Timeline

Customer Service Representative

Publix
02.2022 - Current

High School Diploma -

Milton High School

Bachelor of Science - Business Administration

The University of West Florida
Justine Stillings