Justine Uribe
Apple Valley,CA
Summary
Results-driven Customer Service Team Lead experienced in client relationship building, team training, and conflict resolution. Enhanced customer satisfaction and operational efficiency through strong interpersonal skills and effective problem resolution. Supported a positive culture for a team of representatives while driving employee and customer success.
Overview
1
1
Certification
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Customer Service Representative Team Lead
JDM Lab
La Verne, California
07.2022 - Current
- Facilitated team meetings to align on customer service strategies and share best practices.
- Developed training program for new representatives on company policies and effective customer interaction techniques.
- Evaluated call quality to uphold compliance with service standards and enhance customer satisfaction.
Customer Service Representative
Lifecare Solutions
Pasadena, California
06.2013 - 08.2017
- Drove sales & service: Delivered exceptional customer support to build strong client relationships and repeat business.
- Resolved escalations: Addressed complex client issues and handled crisis resolution with high professionalism.
- Provided training and leadership to staff to ensure operational efficiency.: Cross-trained incoming team members and provided critical operational backup support for leadership.
- Boosted satisfaction: Deployed swift problem-solving strategies and active listening to maintain high service ratings.
- Managed customer accounts and updated information accurately.
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to improve service workflows.
Education
Certified Medical Assistant -
Everest College
City Of Industry, CA 02.2011 - 10.2012
Some College (No Degree) - Early Childhood Education And Care
Everest College
City of Industry, CASkills
- Client retention
- Crisis management
- Team leadership
- Medical administration
- Retail operations
- Logistics management
Certification
- First Aid / CPR Certified (American Red Cross )
Timeline
Customer Service Representative Team Lead
JDM Lab
07.2022 - Current
Customer Service Representative
Lifecare Solutions
06.2013 - 08.2017
Certified Medical Assistant -
Everest College
02.2011 - 10.2012
Some College (No Degree) - Early Childhood Education And Care
Everest College