Justine Welcome
Buffalo,MN
Summary
Dedicated graduate student interested in applying excellent communication and interpersonal skills to a school counseling position. With the goal to be a voice for students and to provide them guidance throughout their academic career. To provide a support system to students whom may not have one of their own.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Team Leader
Target
Monticello, MN
02.2023 - Current
- Understand sales goals, plan and execute daily/weekly workload
- Supervised team members, maintaining positive and productive atmosphere to enhance employee experience.
- Reviewed team members performance regularly in order to provide constructive feedback and set achievable goals.
- Prepared weekly schedules for the food and beverage team based on business needs and forecasted demand.
- Explained goals and expectations required of trainees.
- Observed food safety and sanitation protocols to reduce germ spread.
- Monitored daily operations of the food and beverage team, ensuring compliance with safety regulations and company standards.
- Provided guidance and coaching to team members in order to develop their skillsets.
- Maintained a positive work environment by resolving conflicts among personnel in a timely manner.
Inbound Team Lead
Target
Duluth, MN
05.2021 - 02.2023
- Worked collaboratively with other departments to ensure a seamless customer experience across all channels.
- Implemented new technologies to streamline operations and improve efficiency within the team.
- Participated in regular training sessions for staff development purposes.
- Provided guidance on best practices for efficient loading and unloading processes.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Developed and implemented policies related to unloading procedures and equipment use.
- Resolved any issues that arose during unloading operations in a timely manner.
- Coordinated with other departments to ensure accurate inventory management systems are maintained.
- Supervised and coordinated the daily activities of unloading staff.
- Maintained records of incoming shipments, including quantity received and discrepancies.
Receiver
Target
Duluth, MN
06.2020 - 06.2021
- Obtained required documentation to process shipments and support movement.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Maintained work areas and kept organized.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
Intern
Age Well Arrowhead
Duluth, MN
09.2020 - 04.2021
- Researched and Implemented new software to the organization.
- Modified existing software systems to enhance performance and add new features.
- Managed a database of volunteer information.
- Provide training to current staff members to learn the new software system.
- Partnered with other Agencies in the community to provide services to clients.
- Distributed over 2000 meals to low income senior citizen housing and medical clinics in the community.
- Overlooked and helped process clients monthly billing statements.
- Review and edit organizations grant applications to ensure they are submitted by deadlines.
Guest Service Supervisor
Target
Duluth, MN
10.2014 - 05.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Built and maintained productive relationships with team members.
- Greeted customers and provided excellent customer service.
- Followed company guidelines for returning hazardous materials safely.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
- Answered phone calls to assist customers with questions and orders.
Teaching Assistant
University of Minnesota
Duluth, Minnesota
08.2018 - 05.2019
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Facilitated small group instruction sessions on various topics.
- Graded assignments and tests and documented results into filing systems.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Provided additional one-on-one support where needed after the conclusion of a seminar session.
- Led group discussions on seminar topics.
- Provided academic support and guidance to students in need of assistance.
- Ensured a safe and supportive learning environment for all students.
- Advised parents about available services offered by the program or local community organizations.
- Conducted one-on-one meetings to discuss student progress and provide feedback.
Education
Master of Science - School Counseling
Concordia University Wisconsin
Mequon, WI01-2025
Bachelor of Social Work -
University of Minnesota - Duluth
Duluth, MN05-2021
Minor - International Studies
University of Minnesota - Duluth
Duluth, MN05-2021
High School Diploma -
Rogers Senior High
Rogers, MN06-2017
Skills
- Goal Setting
- Documentation and Reporting
- Team Supervision
- Mentoring
- Teamwork and Collaboration
- Organization
- Reliable
- Problem Solving
Certification
- Caregiving and Dementia Training, Department of Human Services
- Supporting Caregivers, Online Seminar
References
References available upon request.
Timeline
Food and Beverage Team Leader
Target
02.2023 - Current
Inbound Team Lead
Target
05.2021 - 02.2023
Intern
Age Well Arrowhead
09.2020 - 04.2021
Receiver
Target
06.2020 - 06.2021
Teaching Assistant
University of Minnesota
08.2018 - 05.2019
Guest Service Supervisor
Target
10.2014 - 05.2020
Master of Science - School Counseling
Concordia University Wisconsin
Bachelor of Social Work -
University of Minnesota - Duluth
Minor - International Studies
University of Minnesota - Duluth
High School Diploma -
Rogers Senior High
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