JUSTIN LOMBARDO
ESSEX JUNCTION,VT
Summary
Hard working and results-driven professional with demonstrated ability to consistently meet goals in a competitive industry. Proven Sales, team building, Management and Customer Service skills that have been recognized and awarded at every level of employment. Able to work both independently or as a part of a team to create, develop and implement marketing strategies designed to increase revenue. Demonstrated success in developing and nurturing relationships with customers, internal departments and key personnel throughout career.
Overview
10
10
years of professional experience
Work History
AREA SALES MANAGER
BEER GUILD
2022.08 - Current
- Effectively manage sales team of up to seven people possessing various skill sets.
- Manage social media accounts and marketing emails, growing follower base and interactions.
- Established strong distribution for emerging categories of alcoholic and non-alcoholic beverages.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
KEY ACCOUNT MANAGER & SALES SUPERVISOR
CRAFT BEER GUILD
2020.02 - 2022.08
- Built and maintained strong client relationships to drive business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
SALES REPRESENTATIVE
CRAFT BEER GUILD
2017.02 - 2020.02
- Grew business and market share by opening new accounts and retaining existing business.
- Managed inventory and ordered product for accounts on sales route.
- Generated new leads through networking and attending industry events.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
ASSISTANT MANAGER
BEVERAGE WAREHOUSE
2015.07 - 2017.02
- Received orders, priced items and set up new items in stores POS system.
- Merchandised beer, wine, liquor and non-alcoholic products.
- Trained new employees on store policies, procedures and Vermont laws regarding alcohol sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Buyer
SHOP-RITE WINE & SPIRITS
2013.05 - 2015.06
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Forecasted purchasing trends and improved merchandising strategies.
- Developed new strategies to reduce purchasing costs and maintain quality standards.
- Designed and implemented process improvements to streamline purchasing process.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Researched and identified new suppliers and vendors.
- Maintained complete documentation and records of all purchasing activities.
Education
Associate of Science - Business Management
Essex County College
West Caldwell, NJ05.2015
Skills
- Customer Service
- Relationship Building
- Effective Communication
- Time Management
- Emotional Intelligence
- Empathy
- Data Analysis
- Brand Management
- Social Media Management
- Microsoft Office
- VIP (Vermont Information Processing)
- KPI Tracking
- Sales Team Supervision
Timeline
AREA SALES MANAGER
BEER GUILD
2022.08 - Current
KEY ACCOUNT MANAGER & SALES SUPERVISOR
CRAFT BEER GUILD
2020.02 - 2022.08
SALES REPRESENTATIVE
CRAFT BEER GUILD
2017.02 - 2020.02
ASSISTANT MANAGER
BEVERAGE WAREHOUSE
2015.07 - 2017.02
Buyer
SHOP-RITE WINE & SPIRITS
2013.05 - 2015.06
Associate of Science - Business Management
Essex County College
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