The internet of things (IoT)
Justin Spence
Data Center Technician
Douglasville,GA
Summary
Detail-oriented team player with exceptional organizational skills and a proven track record of successfully managing multiple projects simultaneously with precision and efficiency.
Overview
18
18
years of professional experience
5
5
Post secondary education
Work History
Data Center Technician
MacStadium
06.2023 - Current
- Demonstrates advanced proficiency in macOS systems and cloud-based platforms.
- Operates 3D printers professionally at an intermediate level.
- Masters Slack, Zoom, Jira, Confluence, Google Workspace, and Microsoft Office.
- Manages network infrastructure including RJ-45, fiber connections, SFP, QSFP, switches, ATS and PDU configurations.
- Commands macOS Bash CLI, Windows CMD CLI, with growing Linux and Python expertise.
- Performs system diagnostics to prevent downtime.
- Installs and maintains data center equipment including servers and switches.
- Manages inventory control and maintains accurate database records.
- Documents technical procedures and solutions in centralized systems.
- Enhances user experience through support and system improvements.
- Resolves network and server issues efficiently.
- Supports crisis management during service outages.
- Maintains organized cable management systems.
- Stays current with industry trends and recommends improvements.
- Mentors junior staff and participates in hiring processes.
- Reduces incident response times through effective team coordination.
Technology Specialist Volunteer, Director
Sisters Against Domestic Violence, Inc
10.2010 - Current
- Discuss Director's computer software and hardware operation issues to resolve problems
- Rid organization's desktop and laptop systems of viruses
- Enter system commands and observe system functioning to verify correct operations and detect errors
- Install and perform minor repairs to hardware and peripheral equipment, following design or installation specifications
- Ensure proper installation of cables, operating systems, or appropriate software
- Install software, webpage redesign, and maintenance
- Update Facebook profile with current organizational events increased exposure to promote awareness and increase donations
- Setup Wi-Fi tethering from cell phone carrier to enable internet access to laptop and desktop.
Systems Analyst
Zaxby's Franchising LLC Corporate
05.2022 - 05.2023
- Troubleshoot program and system malfunctions to restore normal functioning
- Consult with management to ensure agreement on system principles
- Provide staff and users with assistance solving computer-related problems, such as malfunctions and program problems
- Remotely troubleshooting Micros 3700 POS Systems via ConnectWise
- Data entry and maintaining call logs and records of activities in CRM and Help Desk software
- Monitor computer system performance to ensure proper operation.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Provided client support on system operation and troubleshooting.
- Investigated system issues and implemented resolutions to reduce downtime.
- Diagnosed, troubleshot and resolved network and system problems.
- Investigated system issues and implemented resolutions to reduce downtime
Dispatch Manager
Amazon
10.2020 - 02.2021
- Managed and provided technical support for 20+ delivery drivers including route assignments and troubleshooting via phone and text message.
- Excellent computer skills (ability to learn multiple software platforms)
- Clear and consistent customer service for on-site managers, and drivers daily.
- Addressed problems and requests by transmitting information or providing solutions as problems arise.
- Ability to think quickly and adapt to changing situations
- Troubleshooting logistics-related issues.
- Received and dispatched drivers for deliveries.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Evaluated current operational processes to help develop, implement and improve practices.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Senior Sales Consultant
Office Depot
09.2017 - 05.2020
- Led technology products and services department
- Stayed current with computer technology trends and operating systems across platforms
- Installed and repaired hardware, software, and peripherals according to specifications
- Evaluated customer needs and recommended suitable technology solutions
- Resolved customer software and computing issues
- Monitored computer systems and equipment performance
- Conducted system stability checks
- Managed peripheral equipment and enforced system security
- Documented service requests and maintained detailed case histories
- Improved service quality and customer satisfaction through process enhancements
- Trained associates on technology products
- Analyzed technical solutions using logical reasoning
- Delivered expert technology customer service
- Built customer relationships as trusted technology advisor
- Managed printer and monitor merchandising
Sales Consultant / Technology Specialist
Office Depot
08.2015 - 09.2017
- Executed computer commands and monitored system operations to ensure accuracy
- Installed hardware, software, and repaired peripheral equipment
- Removed malware, fixed systems, and documented services
- Analyzed technical solutions using logical reasoning
- Stayed current with technology trends
- Sold computers and warranties
- Managed printer and monitor merchandise
- Provided consultative sales solutions
- Maintained organized product displays
Fulfillment Warehouse Associate
Amazon
12.2014 - 02.2015
- Attached identifying tags to containers or mark them with identifying information
- Stacked cargo in locations such as transit sheds or in holds of ships as directed, using pallets or cargo boards
- Examined products to verify conformance to quality standards
- Loaded and unloaded items from conveyors
- Monitored merchandise condition and removed defective products or materials.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Collaborated with team members to achieve daily pick and pack goals.
- Used scanners to quickly locate and track items in warehouse.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
Department Technology Specialist
Lexus Of South Atlanta
06.2013 - 11.2013
- Configured Bluetooth service for customers after vehicle purchase
- Maintained technological knowledge of vehicles and their features
- Demonstrated operation of features for new vehicle owners
- Provided customer service.
- Identified issues, analyzed information and provided solutions to problems
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Passionate about learning and committed to continual improvement
- Demonstrated respect, friendliness and willingness to help wherever needed
Sound Engineer
Altanta Metropolitan College
04.2007 - 01.2013
- Provided sound engineering services during campus sporting events, student body productions, seminars, and staff ceremonies
- Setup adjusted and operated audio equipment to display video presentations utilizing multiple laptops mixing boards and projectors
- Managed audio feed
- Diagnosed and resolved media system problems.
- Enhanced audio quality by properly setting up, testing, and adjusting sound equipment for various events
- Provided on-site support at various venues, coordinating with venue staff to ensure smooth execution of live events from an audio perspective
Education
Some College (No Degree) - Computer Science
Atlanta Metropolitan State College
Atlanta, GA 05.2001 -
Some College (No Degree) - Computer And Information Sciences
Atlanta Technical College
Atlanta, GASome College (No Degree) -
Herzing University
Atlanta, GASkills
Flexible and Adaptable
Teamwork and Collaboration
Multitasking Abilities
End-user support
Remote Support
Diagnostic Skills
Asset management
Interests
Home theater audio
Psychoacoustics
Automotive Technology
Musical Composition
Accomplishments
- Collaborated with a team of 20 in the planning, deployment of MacOS servers for large companies such as CapitalOne, Delta Airlines, Logitech and Spotify
Affiliations
- IEEE
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company RetreatsQuote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Software
Google Workspace
Microsoft Office
Jira
Ableton Live
Timeline
Data Center Technician
MacStadium
06.2023 - Current
Systems Analyst
Zaxby's Franchising LLC Corporate
05.2022 - 05.2023
Dispatch Manager
Amazon
10.2020 - 02.2021
Senior Sales Consultant
Office Depot
09.2017 - 05.2020
Sales Consultant / Technology Specialist
Office Depot
08.2015 - 09.2017
Fulfillment Warehouse Associate
Amazon
12.2014 - 02.2015
Department Technology Specialist
Lexus Of South Atlanta
06.2013 - 11.2013
Technology Specialist Volunteer, Director
Sisters Against Domestic Violence, Inc
10.2010 - Current
Sound Engineer
Altanta Metropolitan College
04.2007 - 01.2013
Some College (No Degree) - Computer Science
Atlanta Metropolitan State College
05.2001 -
Some College (No Degree) - Computer And Information Sciences
Atlanta Technical College
Some College (No Degree) -
Herzing University