Justin P Case, US Army, Retired
Sales Consultant
East Syracuse,NY
Summary
Trained on numerous company and customer specific programs. Skilled in Microsoft Office, with over ten years of experience in Word, Excel, PowerPoint, Access and FrontPage. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
26
26
years of professional experience
Work History
Associate Account Executive
BHG Financial
09.2024 - 01.2025
- Developed strong relationships with clients through consistent communication and proactive problem solving.
- Established and maintained strong working relationships with both internal colleagues and outside departments, fostering collaboration and teamwork for successful account management.
- Increased revenue by identifying opportunities and presenting tailored solutions to clients.
- Served as the primary point of contact for clients, addressing concerns promptly and professionally.
- Built relationships with customers and community to establish long-term business growth.
Sales Consultant
Matthews Kia of Clay
08.2020 - 09.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Front End Manager
Boatyard Lake Norman
09.2017 - 08.2020
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Developed and nurtured relationships with performers and patrons in a 3500 person capacity venue.
- Oversaw bar/ food/ entertainment operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Developed a new business into a concept model for investors in other cities. Maintained a revenue exceeding 4m/annually.
Sales Representative
Red Ventures
10.2015 - 09.2017
- Sold home services to customers through recommendations after identifying the needs of their situation.
- Maintained top ten percent sales quantity and performance metrics throughout my tenure with the company.
- Worked in training classes to encourage and guide new hires into their new roles.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Logistics Dispatcher
RWI Logistics
01.2014 - 10.2015
- Negotiate rates with carriers to achieve maximum margin while ensuring quality carrier base to maintain customer relationships.
- Analyzed shipment trends to anticipate future logistics needs and proactively adjust resources accordingly.
- Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
Civil Affairs 38B, Combat Engineer 21B
US Army
09.1998 - 01.2015
- Special Operations Courses, Middle Eastern and Russia Eurasia Orientation Courses
- Arabic and Persian Farsi Familiarization
- Four Commendations including Joint Services Commendation Medal
- Deployments to Afghanistan as Humanitarian Assistance Logistics Officer and Iraq as a Tactical Team Operator
- Duties include: Personnel Actions Officer, Telecommunications Administration Officer, Tactical Operations Cell Sergeant.
Bankruptcy Mortgage Monitoring
CitiMortgage
01.2012 - 01.2014
- Initiate coordination between bankruptcy attorneys, trustees, and mortgage company in an attempt to keep people in their homes
- Recipient of the President’s Volunteer Service Award
- Charter member- Citi Florence Military Veterans Network.
- Proactively identified potential challenges in client cases by conducting risk assessments during initial consultations.
Talent Acceleration Program/ Customer Service-Sales
Citigroup
10.2005 - 01.2012
- Reported directly to Vice President in Cards Division
- Collaborated to manage sales and drive associate results
- Top 1% in sales for four consecutive quarters
- Junior Achievement Community Financial Education Liaison
- As an associate excelled selling numerous banking products and services to existing customers while providing specialized customer care.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Criminal Justice A.S. -
Onondaga Community College
Syracuse, NY12.2001
Political Science/ Pre-Law -
Saint Bonaventure University
Olean, NY12.1998
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Objection handling
- Closing Techniques
- Consultative Sales
Functional Objective
To obtain a position that utilizes over 15 years military experience and success in logistics, retail, sales and banking. I take pride in my ability as a community representative of any company I work for.
Languages
Arabic
Elementary
German
Professional Working
Timeline
Associate Account Executive
BHG Financial
09.2024 - 01.2025
Sales Consultant
Matthews Kia of Clay
08.2020 - 09.2024
Front End Manager
Boatyard Lake Norman
09.2017 - 08.2020
Sales Representative
Red Ventures
10.2015 - 09.2017
Logistics Dispatcher
RWI Logistics
01.2014 - 10.2015
Bankruptcy Mortgage Monitoring
CitiMortgage
01.2012 - 01.2014
Talent Acceleration Program/ Customer Service-Sales
Citigroup
10.2005 - 01.2012
Civil Affairs 38B, Combat Engineer 21B
US Army
09.1998 - 01.2015
Criminal Justice A.S. -
Onondaga Community College
Political Science/ Pre-Law -
Saint Bonaventure University
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