JUSTIN RANSFORD BAIDOO
Browns Summit,5616 Fisherman Drive,NC
Summary
Experienced with handling customer interaction and resolving issues promptly.Adept at managing accounts and enhancing customer satisfaction through effective communication. Skilled in critical thinking,data entry and research, consistently achieving sales targets and improving operational efficiency. Committed to delivering exceptional results in fast-paced environments.Always looking out for opportunities to increase learning and experience in all endeavors with the hope of achieving a rewarding end.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Lalgebi LLC
09.2025 - Current
- Maintaining the register of sales transactions daily
- Providing exceptional customer service through effective communication and problem-solving.
- Assisting the manager with inquiries regarding products, services, and order status.
- Managing accounts and ensuring accuracy of transactions on the register.
- Enforcing house-keeping activities to ensure clean working environment.
Insurance Sales Representative
Enterprise Life Ghana PLC
12.2021 - 07.2025
- Engaging with prospective clients to identify needs and recommend appropriate products'
- Executing daily strategies to achieve sales targets
- Developing strong product knowledge to effectively address customer inquiries.
- Assisting the manager in developing Strategies to enhance overall customer satisfaction.
Driver/Mechanical Technician
Ghana Private Road Transport Union
09.2016 - 07.2020
- Operated commercial vehicles, ensuring compliance with traffic laws and safety regulations.
- Conducted routine vehicle inspections to maintain optimal performance and safety standards.
- Provided exceptional customer service by assisting passengers with luggage and travel inquiries.
- Navigated routes efficiently, reducing travel time while enhancing passenger satisfaction.
Logistic/Procurement Officer
Maxam Ghana Limited
07.2009 - 08.2015
- Assisted management to negotiate contracts with suppliers to secure favorable terms and pricing.
- Managed procurement processes ensuring compliance with operational policies and regulations.
- Developed supplier performance metrics to assess reliability and quality of goods delivered.
- Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
- Improved supplier relationships through regular communication, timely payments, and transparent dealings.
Research Officer
Women in Law and Development in Africa
08.2006 - 12.2008
- Wrote monthly and quarterly reports on legal and advocacy programs of the organization.
- Developed and implemented research methodologies to enhance data collection processes.
- Contributed to policy recommendations informed by evidence-based analyses from conducted studies.
- Conducted literature reviews and the use of various quantitative and qualitative research methods to support evidence-based recommendations in policy development.
- Assisted in Organizing workshops and seminars for legal awareness and advocacy in matters relating to development.
Education
Master of Arts - Management And Administration
University of Ghana,Legon.
Legon,Accra,Ghana.11-2018
Bachelor of Arts - Law And Sociology
Kwame Nkrumah University of Science And Technology
Kumasi,Ashanti Region,Ghana.07-2006
High School Diploma -
Ghana Secondary And Technical School
Takoradi,Western Region,Ghana.08-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Administrative support
- Research
- Technical support
Timeline
Customer Service Representative
Lalgebi LLC
09.2025 - Current
Insurance Sales Representative
Enterprise Life Ghana PLC
12.2021 - 07.2025
Driver/Mechanical Technician
Ghana Private Road Transport Union
09.2016 - 07.2020
Logistic/Procurement Officer
Maxam Ghana Limited
07.2009 - 08.2015
Research Officer
Women in Law and Development in Africa
08.2006 - 12.2008
Master of Arts - Management And Administration
University of Ghana,Legon.
Bachelor of Arts - Law And Sociology
Kwame Nkrumah University of Science And Technology
High School Diploma -
Ghana Secondary And Technical School