Justin S Thornton
Cleveland,TN
Summary
Enthusiastic Certified IT Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Vender Neutral Computer Hardware, Software and Networking with training in Information Technology. Motivated to learn, grow and excel in the IT/Help Desk field.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Direct Support Professional
Emory Valley Center
Oak Ridge, TN
10.2017 - Current
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Used Microsoft Server, Microsoft 365 and Android OS to maintain records of services performed and apparent condition of patients.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Administered medication as directed by physician.
Direct Support Professional
Sunrise Community
Knoxville, TN
07.2016 - 09.2017
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Used Windows Server, Microsoft 365 and IOS to maintain records of services performed and apparent condition of patients.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
Direct Support Professional
Sertoma Center
Knoxville, TN
10.2015 - 06.2016
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Used Windows 10, Microsoft 365 and Android OS to maintain records of services performed and apparent condition of patients.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Emergency Dispatch Operator
ADT Home Security
Knoxville, TN
09.2012 - 02.2013
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
Residential Counselor
Kingston Academy Residential Facility
Kingston, TN
02.2012 - 09.2012
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Initiated dormitory programs to foster positive relationships and safe social opportunities.
- Utilized Windows 8.1 and Office 365 to fill out and maintain client-related paperwork, including federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
Direct Support Professional
Michael Dunn Center
Kingston, TN
04.2011 - 09.2011
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Used Windows 7 and Microsoft Office to maintain records of services performed and apparent condition of patients.
Sales Lead Generator
Answer Financial
Oak Ridge, TN
05.2006 - 08.2006
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Recommended accurate and effective solutions to customers after identifying problems.
Technical Support Representative
ClientLogic
Oak Ridge, TN
09.1999 - 04.2000
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Education
Bachelor of Arts - Completed 106 Credits Towards A BA in History
The University Of Tennessee - Knoxville
Knoxville, TN 08.2003 - 01.2007
Skills
Hardwareundefined
Certification
CCNA-Currently Studying For
Timeline
Comptia A+
12-2020
Direct Support Professional
Emory Valley Center
10.2017 - Current
Direct Support Professional
Sunrise Community
07.2016 - 09.2017
Direct Support Professional
Sertoma Center
10.2015 - 06.2016
Emergency Dispatch Operator
ADT Home Security
09.2012 - 02.2013
Residential Counselor
Kingston Academy Residential Facility
02.2012 - 09.2012
Direct Support Professional
Michael Dunn Center
04.2011 - 09.2011
Sales Lead Generator
Answer Financial
05.2006 - 08.2006
Bachelor of Arts - Completed 106 Credits Towards A BA in History
The University Of Tennessee - Knoxville
08.2003 - 01.2007
Technical Support Representative
ClientLogic
09.1999 - 04.2000
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