Justin Smith
_____________________________________________________________________
Houston,TX
Summary
Diligent worker looking to excel in the workplace, and become a valuable asset for the team. Demonstrated management skills in collaborative and fast-paced environment, with a focus on problem-solving and decision making. Currently pursuing an Associate's degree in Internet Technology, with aspirations to acquire a Bachelor's degree in the future.
Overview
2026
2026
years of professional experience
4
4
Certifications
Work History
Front of House Manager
Pluckers Wing Bar
Houston, TX
04.2024 - Current
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet guest expectations.
- Developed and maintained relationships with staff to establish trust and build rapport.
- Facilitated team meetings to discuss performance goals, operational challenges, and to share best practices among front-of-house staff.
Corporate Trainer/ Server/ Bartender
Pluckers Wing Bar
Houston, TX
1 2022 - 04.2024
- Trained over 200 new servers on the steps of service we use at Pluckers to ensure guest satisfaction.
- Provided continuous evaluation and feedback to new hires.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks using Aloha/Toast POS, and how to properly complete back of house duties.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Video Specialist 2
OpenExchange
Houston, TX
10.2021 - 04.2023
- Coordinate and facilitate mission critical live streams and coordinate Zoom meetings for clients, providing “white glove” customer service
- Respond to incoming client requests in a timely and professional manner.
- Escalate issues as needed, learning and applying solutions in future.
- Proactively engage with my team and jump in to support others as needed.
- Execute anywhere from 8-12 business meeting per day with multiple corporations.
Education
High School Diploma -
Langham Creek High School
Houston, TX 08.2013 - 06.2017
Associate of Applied Science - Internet Technology
Lone Star College
Houston, TX 05.2001 -
Certification
Food Handler
Hobbies
- Watching professional baseball as well as playing baseball with friends occasionally
- Working out, or going for a run/walk outside
- Playing video games in both a recreational, and competitive setting
- Streaming/Recording videos for Youtube/TikTok
- Music Production
Timeline
Front of House Manager
Pluckers Wing Bar
04.2024 - Current
Food Handler
01-2024
TABC
01-2024
CPR / AED / First Aid
01-2024
Video Specialist 2
OpenExchange
10.2021 - 04.2023
MISSOURI U OF S&T - Pipeline Field & Central Control Room Operations CERT
07-2019
High School Diploma -
Langham Creek High School
08.2013 - 06.2017
Associate of Applied Science - Internet Technology
Lone Star College
05.2001 -
Corporate Trainer/ Server/ Bartender
Pluckers Wing Bar
1 2022 - 04.2024
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