Justis Noka
Warwick,RI
Summary
Dynamic professional with a proven track record at Flood Mazda and Mirror Image, excelling in customer service and team collaboration. Skilled in CRM software and store maintenance, I enhanced customer satisfaction and team productivity. Known for attention to detail and strong communication, I effectively resolved conflicts and contributed to significant company performance improvements.
Overview
13
13
years of professional experience
Work History
Sales Conculant
Flood Mazda
07.2015 - Current
- Provided excellent customer service, fostering trust and loyalty among salon clientele.
- Maintained detailed records of client interactions using CRM software, enabling accurate tracking of preferences and purchase history.
- Supported other members of the sales team when necessary which resulted in improved cohesion.
- Conducted regular follow-ups with clients after sales, ensuring satisfaction and identifying opportunities for future business.
- Contributed ideas during team meetings aimed at increasing overall company performance.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Recondioning Manager
Mirror Image
01.2013 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
South Kingstown High School
Rhode Island06-2015
Skills
- Store maintenance
- Teamwork
- Customer service
- Teamwork and collaboration
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
Accomplishments
- Exceeded annual sales targets by 28% in 2024 from 2023
- Managed and coached a team of 12 reps, boosting average rep performance by 18%
- Awarded “Top Sales Leader” for 2 consecutive years.
Languages
English
Professional Working
Timeline
Sales Conculant
Flood Mazda
07.2015 - Current
Recondioning Manager
Mirror Image
01.2013 - 07.2015
High School Diploma -
South Kingstown High School