Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justo Tavera

Riverview,FL

Summary

Dynamic customer service professional with a proven track record at Progressive, excelling in customer retention and policy management. Skilled in sales techniques and conflict resolution, I effectively convert unsold quotes and save policies, ensuring client satisfaction and loyalty. Committed to delivering exceptional results in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Preservation Team, Sales and Services

Progressive
Riverview, FL
09.2022 - Current
  • Save customers from canceling their policies.
  • Convert unsold quotes.
  • Sell policies.
  • Service existing policies.

Problem Solver, Singles and Stower

Amazon
Ruskin, FL
12.2021 - Current
  • Find missing items.
  • Scan and pack products.

Customer Service Representative

Global Contact Services
Long Island City, NY
01.2018 - 11.2021
  • Schedule appointments.
  • Handle same-day issues.

Warehouse Manager

Brand Central Marketing
Brooklyn , NY
08.2017 - 04.2018
  • Passing orders.
  • Inventory.
  • Organizing routes.

Sales Associate

Rite Aid
Bayside , NY
01.2013 - 01.2017
  • Packing out.
  • Facing the store.
  • Unloading Trucks.
  • Cashier.
  • Inventory.

Passer/Loader

Angelica Textile Inc
Hempstead, NY
01.2012 - 01.2013
  • Loading trucks.
  • Passing orders.
  • Unloading trucks.
  • Weighing and wrapping bins.

Maintenance

Equinox
New York, NY
01.2011 - 01.2012
  • Front desk.
  • Maintain all supplies in the locker room and gym floor.
  • Sanitized locker rooms/steam rooms.

Maintenace

Equinox
Brooklyn , NY
01.2010 - 01.2011
  • Maintained the locker room.
  • I organized the gym floor.
  • I answered any customer questions.

Barber

National Barbershop
Queens , NY
01.2008 - 01.2010
  • I swept the shop.
  • Cutting hair.
  • I took care of the payments.

Education

Some College (No Degree) - Audio Engineer

Touro College
New York, NY

High School Diploma -

Benjamin N. Cardozo
Bayside, NY
09-2006

Skills

  • Customer service
  • Sales techniques
  • Policy management
  • Conflict resolution
  • Data entry
  • Customer retention

Certification

  • P&C License in all 50 states.

Timeline

Customer Preservation Team, Sales and Services

Progressive
09.2022 - Current

Problem Solver, Singles and Stower

Amazon
12.2021 - Current

Customer Service Representative

Global Contact Services
01.2018 - 11.2021

Warehouse Manager

Brand Central Marketing
08.2017 - 04.2018

Sales Associate

Rite Aid
01.2013 - 01.2017

Passer/Loader

Angelica Textile Inc
01.2012 - 01.2013

Maintenance

Equinox
01.2011 - 01.2012

Maintenace

Equinox
01.2010 - 01.2011

Barber

National Barbershop
01.2008 - 01.2010

Some College (No Degree) - Audio Engineer

Touro College

High School Diploma -

Benjamin N. Cardozo

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