Preshus K. Perkins
Henderson
Summary
Executed comprehensive insurance management and claims adjusting processes with a focus on homeowners, property damage, bodily injury, product liability, and general liability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Services / Customer Preservation Team
Progressive
08.2024 - Current
- Offer Solutions , incentives, or alternative plans to retain customers
- Listen to customers Complaints or Concerns
- Recommend better coverages , services, or products that fit the customers needs
- Provide discounts, Credits or special offers when appropriate to keep customers satisfied.
Adjudication Specialist -Property Loss
AIG
10.2021 - 08.2024
- Worked in high call volume team environment to reconcile hail damage to property
- Communicated with contractors to review scopes of damage and reconcile according to State Farm Policy and applicable endorsements
- Composed denial letters
- Utilized Xactimate to adjust estimates for warranted supplements
- Communicated with Policy Holders, Public Adjusters, & Mortgage Companies to adequately resolve claim
- Set calendars and deadlines to follow up with all parties involved in individual claims
- Accepted, Labeled, & Reviewed incoming mail
- Used ICC & other venues to thoroughly research claim to ensure Policy Holder satisfaction
- $30,000.00 Authority to settle claims
Claims Adjuster (Bodily Injury)
Free State Staffing Services
Oklahoma City, OK
10.2019 - 10.2021
- Investigated and negotiated complex bodily injury claims.
- Interact on a daily basis with field operations, underwriting, medical vendors, cost containment specialist, body shops and private investigation firms.
- Reviewed and negotiated medical records, billing and settlement
- Engaged in negotiations with body shops on both parts and labor.
- Evaluate claims for potential fraud and made referrals to SIU
- Handled subrogation investigations and referrals
Adjudication Representative
Direct Energy
03.2020 - 01.2021
- Defined strategies and created plan to achieve ambitious operational objectives.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Property Claims
Education
College of Lake County
Grayslake, ILSkills
- Xactimate 28
- Xactanalysis
- Xactcontents
- Symbility
- Audatex
- Mitchell
- CCC
- Assurant
- ECS
Certification
- Texas All Lines Adjuster License
- Georgia Adjuster License
- Florida Adjuster License
- New Mexico Adjuster License
- Kentucky Adjuster License
- Mississippi Adjuster License
- Maine Adjuster License
- North Carolina Adjuster License
- New Hampshire Adjuster License
- Nevada Adjuster License
- Oklahoma Adjuster License
- Oregon Adjuster License
- Rhode Island Adjuster License
- South Carolina Adjuster License
- Utah adjuster License
- Washington Adjuster License
- Wyoming Adjuster License
- Connecticut Adjuster License
Summary
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Skills
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Contacted vendors to follow up on late invoices.
- Processed and sent invoices, adjustments and credit memos to customers.
- Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
- Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
- Reviewed vendor invoices and expense reports, identifying discrepancies
Timeline
Services / Customer Preservation Team
Progressive
08.2024 - Current
Adjudication Specialist -Property Loss
AIG
10.2021 - 08.2024
Adjudication Representative
Direct Energy
03.2020 - 01.2021
Claims Adjuster (Bodily Injury)
Free State Staffing Services
10.2019 - 10.2021
College of Lake County