JUSTON HILL
Lee's Summit,MO
Summary
"Hello, everyone! My name is Juston and I'm thrilled to share insights into my professional journey with you today."
Background: "With over decade of experience as a Customer Service Technician/Representative, I've cultivated a skill set aimed at delivering exceptional service in dynamic call center environments. My journey began after graduating from Great Plains Technology Center in 2012, where I obtained certifications in IT essentials, PC hardware and software, and various Cisco certifications focused on networking, routing, and design."
Professional Experience: "I've spent many year's in fast-paced call centers, including roles at Full Potential Solutions as a Customer Service Representative and as a Care/Tech Supervisor at WDS Global, a Xerox Co. Throughout my career, I've handled large volumes of incoming calls, prioritizing customer satisfaction through tailored solutions and service-oriented behaviors. My dedication to enhancing customer experiences has been a driving force in my professional endeavors."
Personal Strengths: "As a solid team player with an outgoing, positive demeanor, I specialize in quality, speed, and process optimization. My educational background and certifications, including the Cisco CCNA and TestOut PC Pro Certifications, have equipped me with the ability to install, manage, repair, and troubleshoot PC hardware and software. Additionally, I hold certifications in enterprise network technology and have been recognized as an Accredited Technical Associate by HP ExpertONE."
- I'm currently seeking a full-time position
Overview
15
15
years of professional experience
Work History
Customer Service Representative - Safety Agent
Full Potential Solutions
03.2023 - 11.2024
- Excellent communication skills to collaborate with others under any type of condition
- Excellent clerical and organizational skills to keep track of trips, routes and inputting information in correct template format
- Knowledge of general company information for scheduling and other dispatching duties
- Ability to multitask by gathering safety related information to complete detailed report with different, and sometimes conflicting, events happening at the same time
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
- Ability to relay information in a fast-paced environment to appropriate departments
Wax Operator/Dye Tech
Howmet/Arconic Aerospace
05.2019 - 07.2022
- would inject, pattern repair, gauge and assemble wax
- worked on all dye’s or Machines to keep production moving as quickly and efficiently as possible.
Care/Tech Supervisor
WDS Global a Xerox Co
09.2009 - 08.2015
- Responsibilities included directing and or managing all activities associated with call center operations
- Developing and implementing policies and procedures on all systems
- Established and implemented performance and service standards as well as operational improvements to enhance efficiency and effectiveness of company operations
- Developing departmental budget and control costs.
Correctional Officer III
Texas, Justice
11.2015 - 03.2019
- Searched for contraband and provided security; completed counts, feeds and supervised offenders in housing work, and other areas accessed by stairs; and maintained security of various assigned areas involving long periods of sitting and standing
- This also included climbing stairs and ladders to reach each of the assigned areas and working at various heights
- I was required to read reviews and properly applied information found in offender records which was related to the offenders health and safety as well as in regards to the security of the facility
- I was required to provide leadership and technical guidance to other staff as well as comply with policies procedures, rules and regulations
- This included enforcing offender disciplinary rules and preparing and maintaining records, forms and reports.
Education
Great Plains Technology Center
Lawton, OK2012
Big Pasture High School
Randlett, OK2011
Skills
- Neat, Clean and Professional Appearance
- Able to lift 100-200lbs
- Comfortable standing for long time periods
- Good with Numbers and Mathematics
- Quick Study
- Reliable team worker/member
- Active Listening
- Microsoft Word
- Billing Adjustments and Refunds
- Microsoft Windows
- Customer Service
- Technical Support
- Time Management
- Understanding of iOS and Android devices
About Me
I am passionate about finding creative solutions to difficult problems and enjoy the challenge of mastering new applications. I am always looking for new ways to improve my skills as it allows me to use my creativity and analytical skills to come up with unique strategies and ways of working.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You're only given a little spark of madness. You mustn't lose it.
Robin Williams
Certification
- (Cisco Cert.) IT Essentials: PC Hardware and Software
- (Cisco Cert.) CCNA Discovery: Networking for home and small Businesses
- (Cisco Cert.) CCNA Discovery: Working at a Small-to-Medium Business or ISP
- (Cisco Cert.) CCNA Discovery: Introducing Routing and Switching in the Enterprise
- (Cisco Cert.) CCNA Discovery: Designing and Supporting Computer Networks
- (TestOut PC Pro Cert.) Ability to install, Manage, Repair, and Troubleshoot PC hardware and Windows operating software
- Fundamentals of Technology
- Enterprise Network Technician
- Accredited Technical Associate- HP ExpertONE
Additional Information
Professional Reference - Full Potential Solutions - Andy (Supervisor) +1 (816) 726 - 1515
Timeline
Customer Service Representative - Safety Agent
Full Potential Solutions
03.2023 - 11.2024
Wax Operator/Dye Tech
Howmet/Arconic Aerospace
05.2019 - 07.2022
Correctional Officer III
Texas, Justice
11.2015 - 03.2019
Care/Tech Supervisor
WDS Global a Xerox Co
09.2009 - 08.2015
Great Plains Technology Center
Big Pasture High School
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