Strategic IT leader with expertise in project and infrastructure management. Managed budgets over $1 million while overseeing full project lifecycles aligned with organizational goals. Skills include change management and business analysis, leveraging diverse technologies to deliver innovative solutions that enhance operational efficiency.
Work History
Project Manager
2 Years 5 Months
Arcata Associates (DOW Contractor) | 03.2024 - Current
Direct project management efforts to ensure alignment with strategic business objectives.
Direct project management processes from initiation through deployment to support achievement of organizational goals.
Lead cross-functional teams to deliver complex projects on time and within budget.
Oversee multimillion-dollar project budgets, ensuring financial accountability and resource allocation.
Craft comprehensive project plans to ensure clarity in scope, resource management, and timeline adherence.
Oversee long-term project schedules, ensuring alignment across multiple years.
Manage project procurement processes to align with defined scope, timelines, and quality benchmarks.
Communicate project progress, including milestones and risks, to project teams, sponsors, IT leadership, and key stakeholders to facilitate informed decision-making.
Oversee telecommunications, application development, hardware refresh, including servers and computers, to enhance system reliability.
Jr. IT Project Manager
2 Years 4 Months
First Legal | 09.2021 - 01.2024
Managed portfolio of projects across multiple lines of business, ensuring timely delivery and stakeholder satisfaction.
Oversaw all aspects of assigned projects, including requirement gathering, planning, vendor relationships, budget, and testing.
Oversaw all aspects of assigned projects, including requirement gathering, planning, vendor relationships, budgeting, and testing, to align outcomes with strategic goals.
Provided thorough status updates to project team, sponsors, IT leadership, and stakeholders, facilitating informed decision-making and project transparency.
Provided thorough status updates to various audiences, including project team, sponsors, IT Leadership, and stakeholders.
Participated in establishing practices, policies, and tools for organizational capabilities.
Configured and maintained Windows 10 computers, Windows 2012–2019 servers, VMware virtualized PCs, Cisco routers, Fortinet security/firewall appliance, Cradlepoint WWAN LTE/5G for SDWAN, Cisco DUO (MFA), MS Exchange/Office 365, and MS Azure/AD Hybrid to ensure optimal system performance.
Installed and upgraded computer components and software, managed virtual servers, and integrated automation processes to streamline operations.
Led desktop and helpdesk support, resolving issues promptly to enhance user satisfaction.
Tech Support Analyst III
6 Years 3 Months
ADP (SaaS Provider) | 03.2013 - 06.2019
Managed 158 client ID changes, overseeing budgets from $1,000 to $20,000 to ensure client satisfaction.
Coordinated projects, establishing timelines and managing deadlines to align cross-functional teams.
Delivered remote product support, resolving issues to enhance user experience across various products.
Led project coordination, set timelines, and managed tight deadlines across functional groups.
Tech Support Analyst II
2 Years 9 Months
ADP (SaaS Provider) | 06.2010 - 03.2013
Delivered remote product support while coordinating product dependencies to enhance user experience.
Resolved client issues through analysis, ensuring effective management of case lifecycles.
Maintained computer images on network server, managing space and access credentials, while implementing system updates.
Education
Master of Science - IT Project Management
DePaul University | Chicago, IL | 06-2011
Minor in Management
Bachelors of Science - Information Systems Technologies
Southern Illinois University | Carbondale, IL | 05-2004
Minor in Management
Skills
Project Management
Agile Project Management
Waterfall Project Methodology
Team leadership
Budget management
Project scheduling
Risk management
Change Management
Process Improvement
Business Analysis
Infrastructure management
Microsoft Project
Certification
PMI Certified Associate in Project Management (CAPM)
Microsoft Desktop Support Technician (MSDST)
CompTIA A+
Timeline
Project Manager
Arcata Associates (DOW Contractor)
03.2024 - CurrentRead More
Jr. IT Project Manager
First Legal
09.2021 - 01.2024Read More
Systems Administrator
MNJ Technologies (NaaS Provider)
02.2020 - 09.2021Read More
Tech Support Analyst III
ADP (SaaS Provider)
03.2013 - 06.2019Read More
Tech Support Analyst II
ADP (SaaS Provider)
06.2010 - 03.2013Read More
DePaul University
Master of Science from IT Project Management
Read More
Southern Illinois University
Bachelors of Science from Information Systems Technologies