Justus Patterson
Dedham,MA.
Summary
Well-qualified leasing agent with a passion for real estate. Along with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Luxury Residential Leasing Agent
Berkshire
01.2022 - Current
- Tours property of 406 unit residential building with prospective tenants providing wealth of information regarding key features.
- Participates in property inspections to prepare for move-ins and move-outs.
- Upholds meticulous records of correspondence between management and tenants.
- Maintains occupancy standards at highest level provided maximum level of service to residents.
- Consistently kept the closing ratio level of 40%.
- Leads efforts to build inclusive welcoming residential community by organizing and promoting events for tenants .
Engineering Supervisor
Marriott Hotel
01.2021 - Current
- Responsible for 400 room hotel repairs including painting, plumbing, electrical, and carpentry.
- Guarantees projects are promptly accomplished in line with appropriate specifications.
- Answers guest and management inquires with courtesy and efficiency.
- Maintains safety an cleanliness of building exterior as well as facility grounds, and pool.
- Performs all tasks in compliance with hotel policies an OSHA regulations.
Residential Concierge
Securitas Security Services USA
06.2019 - 09.2021
- Developed great relationships with tenants, guests and vendors providing excellent customer service.
- Executed prompt positive action on resident complaints, questions, concerns ,suggestions as well as conduct quality assurance follow-ups responding to inquiries regarding services and building issues.
- Served as the property primary point of contact, also provided on-site security presence .
- Participated in the Move-In/Out process by scheduling elevators, loading docks an carts.
- Executed general administrative duties, including meeting scheduling, appointment set up, faxing,and mailing While answering 30+calls daily.
Valet Parking Manager
LAZ Parking
10.2015 - 05.2019
- Managed team of 45 valets parking roughly 500 cars daily around greater boston.
- Ensured parking and valet procedures meet expectations , established standards while maximizing profitability , minimizing financial exposure.
- Ensured safety and security of vehicles ,keys at all times. Investigated and resolved parking revenue discrepancies.
- Monitored departmental supplies and equipment at each location ensuring associates have necessary resources.
- Coordinated orderly flow of arriving and departing traffic resulting in decreased vehicle damage claims, Served as lead valet at multiple locations.
- Developed excellent rapport with restaurant staff and customers.
Leasing Agent
Walden Landing Apartment Complex
04.2012 - 07.2015
- Performed apartment tours, answered questions and highlighted selling features and benefits of the property
- Processed and verified applications in timely manner which increased the likelihood of successful rentals
- Utilized Yardi‘s platform to accept rent ,communicate with residents and process work orders
- Improved property by resolving tenant complaints, inspected both vacant and occupied units
- Established strong connections with residents by executing great customer service ,resulting in 10% lease renewals
Education
High School Diploma -
Lovejoy High School
Hampton, GA2013
Skills
- Property Tours
- Administrative Support
- Fair Housing Policies
- Yardi
- Cobu
- BlueMoon Software
- Section eight
- Customer Service
- Interpersonal Skills
- Dependability
- Critical Thinking
- Computer Literacy
Timeline
Luxury Residential Leasing Agent
Berkshire
01.2022 - Current
Engineering Supervisor
Marriott Hotel
01.2021 - Current
Residential Concierge
Securitas Security Services USA
06.2019 - 09.2021
Valet Parking Manager
LAZ Parking
10.2015 - 05.2019
Leasing Agent
Walden Landing Apartment Complex
04.2012 - 07.2015
High School Diploma -
Lovejoy High School
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