JUSTYCE DAVENPORT
Summary
Offering strong interpersonal skills and genuine interest in hospitality, eager to learn and grow in this environment. Brings foundational understanding of customer service and operational tasks. Ready to use and develop communication and organizational skills in my next role.
Overview
11
11
years of professional experience
Work History
Universal Banker/Supervisor
Plains Capital Bank
Dallas, TX
02.2022 - 01.2023
- Supported the expansion of existing business and development of new business across all bank product lines.
- Developed relationships with top customers and maintained knowledge of customers banking needs and all account expectations.
- Supervised staff in operations such as account management, financial operations, and other bank functions.
- Monitored all balances and deposits to ensure all money in the bank was accounted for and the proper procedures were followed.
Corporate Trainer
Saltgrass Steakhouse
Rockwall, TX
10.2014 - 09.2024
- In charge of training new waitstaff to properly conduct the dining experience.
- Assisted in supervising to provide genuine hospitality and build rapport with guests.
- Responsible for increasing productivity by teaching and demonstrating required skills.
Assistant Bartender
Brunch Room Bistro
Forney, TX
01.2025 - Current
- Supported bartenders during busy periods by efficiently multitasking between drink preparation, order taking, and payment processing.
- Reduced spoilage rates by monitoring product freshness and rotating stock according to expiration dates or seasonal availability.
- Strengthened team efficiency by assisting with opening and closing duties, setting up the bar area, and completing side work as needed.
- Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
Lead Server Trainer
Nina's Brunch
Forney, TX
01.2024 - 12.2024
Bartender
JW Marriott
Dallas, TX
07.2023 - 12.2023
- Provided a pleasant drinking experience to all occupying the Hotel
- Served drinks and provided excellent hospitality while maintaining a clean and sanitary bar area.
- Showed pride, preparation, professionalism and presentation while attending to Customers.
- Received high praise and high guest satisfaction scores with guest departures.
Customer Experience Specialist
Bank of Texas
Plano, TX
01.2021 - 02.2022
- Processed both bank and teller operations including account openings, deposit, and international wires.
- Within six months received promotion to vault custodian which consisted of processing shipments in and out.
- Retained a 90% average of customer satisfaction surveys quarterly.
- Quickly established credibility with clients and remembered over 50 plus recognized clients, creating a friendly environment for existing and future clients.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Education
Associates in Nursing -
Collin Community College
Associates in Art - undefined
Eastfield Community College
Skills
- Proficient in customer service
- Effective communication
- Leadership
- Cash Handling
- Detail and Organized
- Thrived in high-pressure settings
- Hospitality operations experience
- Mentorship
Timeline
Assistant Bartender
Brunch Room Bistro
01.2025 - Current
Lead Server Trainer
Nina's Brunch
01.2024 - 12.2024
Bartender
JW Marriott
07.2023 - 12.2023
Universal Banker/Supervisor
Plains Capital Bank
02.2022 - 01.2023
Customer Experience Specialist
Bank of Texas
01.2021 - 02.2022
Corporate Trainer
Saltgrass Steakhouse
10.2014 - 09.2024
Associates in Art - undefined
Eastfield Community College
Associates in Nursing -
Collin Community College