Justyna Grega
Roseville,MI
Summary
Professional with strong background in juvenile justice, adept at managing and mentoring youth in detention settings. Known for fostering teamwork and adapting to evolving situations to achieve results. Skilled in conflict resolution, behavioral management, and maintaining safe environment. Reliable, empathetic, and goal-focused.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Wayne County Juvenile Detention Specialist
New Image Protective Services
06.2023 - 10.2024
- Responsible for maintaining control and security of juvenile living quarters, ensuring a safe environment
- Provided counseling to youth on behavior issues, helping them address personal challenges
- Accurately documented daily activities and behavioral incidents
- Adhered to the rules and regulations of Michigan Childcare Institutions, as well as the policies and procedures of the detention facility, to ensure proper care and supervision.
Customer Service Representative/Parts Specialist
Zbox
09.2021 - 06.2023
- Handled part inquiries and orders through calls, emails, and live chats.
- Managed heavy-duty parts cataloging and inventory systems.
- Created shipping and return labels, filed UPS/USPS claims for lost or damaged shipments, and prepared freight BOLs for large parts.
- Managed daily eBay customer service, processed online orders, and created product listings for the Zbox website.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Dynamic BDC
09.2019 - 09.2021
- Skilled at building productive relationships by listening to customers’ needs, explaining product benefits, and delivering tailored solutions
- Highly professional, dependable, and able to perform independently with minimal supervision
- Recognized for resolving complaints quickly and efficiently, often resolving issues on the first call to prevent escalation
Assistant Store Manager
Stanly’s Grocery
02.2015 - 03.2017
- Managed daily operations to ensure profitability and smooth store function.
- Led staff recruitment, training, and development to enhance team performance.
- Implemented new ordering processes and identified areas for improvement, increasing efficiency.
- Assisted in creating marketing and advertising campaigns to drive store traffic and sales growth.
Food Service
Otto’s Crispy Corn
05.2013 - 01.2015
- Company Overview: Jewelry Store Kiosk Northland Center Mall & Eastland Mall
- Developed strong customer service skills through direct interaction with diverse clientele, ensuring a positive shopping experience
- Gained expertise in sales techniques, inventory management, and visual merchandising
- Proven ability to handle cash transactions, process orders efficiently, and maintain a clean and organized workspace
- Demonstrated effective communication and problem-solving skills while working collaboratively with team members to achieve sales targets
- Jewelry Store Kiosk Northland Center Mall & Eastland Mall
Chiropractic Assistant Manager
Campau Chiropractic Clinic
10.2010 - 06.2012
- Proficient in answering phones, scheduling appointments, and checking patients in and out, ensuring a seamless patient experience.
- Skilled in preparing patients for treatment, maintaining office cleanliness, and fostering a welcoming environment.
- Collaborated closely with the physician to monitor patient progress, adapt treatment programs, and provide valuable insights.
- Experienced in taking medical histories, recording vital signs, and developing cervical and lumbar x-rays, contributing to effective patient care and treatment planning.
Education
Bachelor of Science - Criminal Justice
Madonna University
Livonia, MI01.2023
Criminal Justice Associate Degree - Corrections, Probation, and Parole
Henry Ford College
Dearborn, MI01.2018
Skills
- Team Leadership
- Crisis Management
- Problem-solving
- Multitasking Ability
- Data Entry and Documentation
- Leadership
- Attention to detail
- Inventory Management
- Customer Service Excellence
- Administrative Proficiency
- CPR Qualified
- Mental Health Support
- De-Escalation Techniques
- Peer Mediation
- Youth Counseling
- Safety and Security
Certification
- Human Sex Trafficking (Previously Child Sex Trafficking in America), Detroit Wayne Integrated Health Network - November 13th, 2023
- HIPAA Basics, Detroit Wayne Integrated Health Network - November 13th, 2023
- Adolescent Suicide Prevention, Assessment and Intervention, Detroit Wayne Integrated Health Network - November 13th, 2023
- Cultural Competency: Working with LGBTQ Youth, Detroit Wayne Integrated Health Network - November 13th, 2023
- Trauma 101, Detroit Wayne Integrated Health Network - November 13th, 2023
Languages
Polish
Native or Bilingual
Timeline
Wayne County Juvenile Detention Specialist
New Image Protective Services
06.2023 - 10.2024
Customer Service Representative/Parts Specialist
Zbox
09.2021 - 06.2023
Customer Service Representative
Dynamic BDC
09.2019 - 09.2021
Assistant Store Manager
Stanly’s Grocery
02.2015 - 03.2017
Food Service
Otto’s Crispy Corn
05.2013 - 01.2015
Chiropractic Assistant Manager
Campau Chiropractic Clinic
10.2010 - 06.2012
Bachelor of Science - Criminal Justice
Madonna University
Criminal Justice Associate Degree - Corrections, Probation, and Parole
Henry Ford College
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