Jutta Nappi
Maine
Summary
Detail-oriented and friendly individual with a proven track record in effectively handling customer interactions and resolving issues promptly. Utilizing effective communication skills and empathy, to build strong customer relationships. Commitment to maintaining high customer satisfaction and fostering loyalty is unwavering, with a strong desire to continuously learn and contribute to the success of the organization.
Overview
18
18
years of professional experience
Work History
Cook
Portland Pie Company
10.2022 - 06.2024
- Worked efficiently in fast-paced kitchen environment.
- Boosted employee morale through positive attitude, and willingness to assist others when needed.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, and sanitation.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Owner/Operator
Nappi’s House Cleaning
04.2006 - 02.2021
- Successfully owned and operated a small, local residential cleaning business.
- Developed and implemented other operations in the business to align with customer needs.
- Demonstrated strong problem-solving and decision-making skills.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
AI Essentials Certificate -
Coursera / Google
Remote06.2025
Data Analytics Professional Certification Course -
Coursera / Google
Remote06-2025
Certified End-of-Life Pet Doula -
University of New England
Biddeford, ME06.2024
Associate's Degree - Business Management
Casco Bay College
Portland, ME06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Professional telephone demeanor
- Data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cook
Portland Pie Company
10.2022 - 06.2024
Owner/Operator
Nappi’s House Cleaning
04.2006 - 02.2021
AI Essentials Certificate -
Coursera / Google
Data Analytics Professional Certification Course -
Coursera / Google
Certified End-of-Life Pet Doula -
University of New England
Associate's Degree - Business Management
Casco Bay College
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