Juviayra Obaez
Rochester,NY
Summary
Accommodating individual with documented history of exceeding client and patron expectations. Calm and composed in stressful situations with successful record of reducing client dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
United Medco Pharmaceuticals
Coral Springs, FL
06.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Direct Support Professional Caregiver
Lifetime Assistance
Rochester, NY
07.2022 - 04.2023
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
- Ensured safety of all individuals in the facility at all times.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
Customer Service Representative
Target
Rochester, NY
08.2020 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Commercial and Residential Cleaner
All Seasons Property Services
Rochester, NY
09.2016 - 04.2022
- Cleaned and sanitized restrooms, showers and bathtubs, countertops, floors and mirrors.
- Dusted surfaces such as window sills, ledges, wall hangings and furniture.
- Maintained cleaning equipment in good condition.
- Performed general cleaning duties to maintain a clean environment for customers and staff members.
- Sanitized kitchen areas including sinks, countertops and appliances.
Education
High School Diploma -
Olympia High School
Rochester, NY06-2020
Skills
- Call Management
- Report Generation
- Paperwork Processing
- Information Security
- Data Collection
- Inbound and Outbound Calling
- Scheduling
- Appointment Scheduling
- Product Knowledge
- Customer Consulting
- Dispute Resolution
- Client Relations
- Customer Service
- Product Sales
- Spreadsheets
- Order Processing
- Microsoft Excel
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
United Medco Pharmaceuticals
06.2023 - 02.2024
Direct Support Professional Caregiver
Lifetime Assistance
07.2022 - 04.2023
Customer Service Representative
Target
08.2020 - 04.2022
Commercial and Residential Cleaner
All Seasons Property Services
09.2016 - 04.2022
High School Diploma -
Olympia High School
Similar Profiles
Juviayra ObaezJuviayra Obaez
Customer Service Representative at United Medco PharmaceuticalsCustomer Service Representative at United Medco Pharmaceuticals
Damian ShermanDamian Sherman
Warehouse/Delivery Driver at United Medco PharmaceuticalsWarehouse/Delivery Driver at United Medco Pharmaceuticals
Camila NunezCamila Nunez
Account Payable Specialist at United Medco/ MedlineAccount Payable Specialist at United Medco/ Medline