Juvilyn S. Duncan
Big Lake,USA
Summary
Accomplished management professional with a proven ability to resolve issues, lead and motivate personnel, the ability to adapt to a fast paced and rapidly changing environment. Versed in analyzing operational needs and creating staffing and inventory solutions that result in maximized efficiency. Skilled in analyzing data and consulting with leadership to identify trends and develop corrective action plans. Offer training in finance, accounting, data management and legal aspects of human resources to demonstrates professionalism and strengthens the organization image.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housekeeping Lead
Nana Management Services
04.2019 - Current
- Ensuring accurate entry of employee hours in timesheets and TCP.
- Reducing employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Streamlining housekeeping processes for increased efficiency, reducing staff workload and optimizing resources.
- Mentoring new hires during onboarding process, facilitating a smooth integration into the housekeeping team.
- Conducting regular inspections to ensure adherence to safety, sanitation, and quality control guidelines.
- Resolving guest complaints with prompt attention to detail, ensuring customer satisfaction throughout their stay at the property.
- Implementing inventory control systems for supplies and equipment, minimizing waste and ensuring availability when needed.
- Facilitating team meetings for open communication among staff members and encouraged a collaborative approach to problemsolving.
- Enhancing guest satisfaction by maintaining consistently high standards in room cleanliness and presentation.
- Collaborating with other departments, establishing effective communication channels for seamless operations.
- Coordinating with maintenance staff to address any necessary repairs or upkeep promptly within guestrooms or common areas.
- Providing constructive feedback to team members on their performance, helping them improve skills and advance professionally.
- Evaluating employee performance regularly through structured reviews, setting clear expectations for improvement goals where applicable.
- Ensuring strict compliance with OSHA regulations pertaining to health and safety within the workplace environment.
- Improving overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
- Managing weekly scheduling of staff shifts while taking into account individual preferences and requirements.
- Developing comprehensive checklists for daily tasks, resulting in consistent completion of all duties as assigned.
- Guided new staff to improve overall service delivery and effectiveness.
- Communicating repair needs to maintenance staff.
- Managing team productivity and workflow to exceed quality standards.
- Working with front desk to respond promptly to all guest requests.
- Placing/tracking orders for housekeeping supplies and guest toiletries.
- Completing schedules, shift reports, and other business documentation.
- Utilizing chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Evaluating employee performance and developing improvement plans.
- Coordinating household cleaning service operations and managed client relations.
- Promoting safety by demonstrating proper operation and training staff on power equipment tools.
- Aiding housekeeping personnel in executing their daily duties as needed.
- Oversee commissary operations, including weekly ordering and restocking, conducting inventory, weekly DSA assessments, and performing stocktakes regularly to ensure accurate inventory levels.
- Stepped in to cover duties of absent team members.
Team Member
NANA Management Services
07.2017 - Current
- As a team leader of housekeeping staff I am/was responsible for the daily tasks of training, inspecting of other staff members work to ensure compliance with contract obligations.
- In the absence of the senior house keeping staff would seamlessly transition into their position for extended periods of time. Ensuring 100% accurate completion of all management duties.
- Assisted team members in completing daily tasks safely.
Management Team Member
FRED MEYER STORE
08.2014 - 07.2017
- As a member of the management team, I was responsible for ordering merchandise to ensure all items were in stock and available.
- In the absence of the general manager of the natural food section, I led other staff members in providing training, as well as any assistance needed to complete tasks.
- Conduct an inventory of the product on hand to ensure proper quantities are maintained.
- Designed end cap setups to increase highlight sales.
- Created pricing labels and promotional tags.
Owner/Operator
Yukon Cafe
01.2010 - 06.2014
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Optimized operational procedures for cost savings.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
Assistant Store Manager
ALASK NATIVE INDUSTRIES
09.2006 - 06.2014
- As the Assistant Store Manager I was responsible for all duties. These included Time and Attendance monitoring. Submitting of staff time cards to the corporate office.
- Daily Accounting which included reconciliation of previous days sales from multiple registers. Ensuring accurate counts of all forms of payments.
- Analyzing for Accuracy of each cashiers register close outs for balance as well as over/short errors.
- Month End reporting which involved compounding the daily sales in each department and category to balance with computer generated sales reports.
- Interviewing of potential staff members. Disciplining through proven human resource practices ensuring fairness as well as accountability.
Education
Certefied Nursing Aid -
South Waterford
Tsoi Hung, Hongkong 09.2001
Computer Programming - Computer Programming
AMA CLC
Tarlac, Philippines 03.1998
High School Diploma - Highschool
Dr.Ramon De Santos National Highschool
Cuyapo, Nueva Ecija, Philippines 03.1995
Skills
- Frontline leadership
- Employee scheduling
- Trend analysis
- Competitive analysis
- Change management
- Strategic planning
- Purchasing
- Resource optimization
- Procurement
- Confidential reporting
- Time and accounting
- Environmental safety
- Materials handling
- Staff training
Certification
Certified Nurse Aid
Timeline
Housekeeping Lead
Nana Management Services
04.2019 - Current
Team Member
NANA Management Services
07.2017 - Current
Management Team Member
FRED MEYER STORE
08.2014 - 07.2017
Owner/Operator
Yukon Cafe
01.2010 - 06.2014
Assistant Store Manager
ALASK NATIVE INDUSTRIES
09.2006 - 06.2014
Certefied Nursing Aid -
South Waterford
Computer Programming - Computer Programming
AMA CLC
High School Diploma - Highschool
Dr.Ramon De Santos National Highschool