Juvonta Martin
Kenosha
Summary
Dedicated customer service professional with over four years of experience, eager to transition into the medical field. Proven compassion and empathy developed through extensive interactions with diverse clients demonstrate a strong ability to connect with patients of all ages. Committed to maintaining a high level of professionalism and efficiency, while collaborative teamwork skills position for success in a phlebotomy role. Prepared to leverage customer service expertise to enhance patient care and support within a healthcare setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
05.2023 - Current
- Managed inventory levels, ensuring timely restocking of products.
- Coordinated shipping and receiving processes to maintain workflow efficiency.
- Organized inventory by placing items in designated locations to optimize space and accessibility.
Customer service representative
Doheny's
03.2022 - 08.2022
- Resolved customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Conferred with customers by telephone to provide information about products and services, took and entered orders, canceled accounts, obtained details of complaints.
- Kept records of customer interactions or transactions, recorded details of inquiries, complaints, comments, as well as actions taken.
- (Seasonal)
Assembly Associate
CTDI Adecco (Temp Agency)
10.2021 - 02.2022
- Performed quality checks on products and parts.
- Scanned products, packaging, and order information on specified forms and records.
- Examined products to verify conformance to quality standards.
Cashier /Salesclerk
Citi Trends
01.2019 - 12.2020
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, and change due to customers.
- Unpacked items to be stocked on shelves.
- Greeted customers entering establishments.
Resident Assistant
Kenosha Senior Living
09.2016 - 11.2017
- Assisted elderly clients with daily living activities, enhancing comfort and independence.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Caregiver
Southern Hope Homes
12.2015 - 08.2016
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
Education
Diploma -
Gateway Technical College
Kenosha, WI01.2020
No Degree - Phlebotomy Certificate
University of Wisconsin, Parkside
Kenosha, WI03-2023
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Customer service
- Time management
Certification
- Phlebotomy Training - Oct 2023-Mar 2023
Timeline
Fulfillment Associate
Amazon
05.2023 - Current
Customer service representative
Doheny's
03.2022 - 08.2022
Assembly Associate
CTDI Adecco (Temp Agency)
10.2021 - 02.2022
Cashier /Salesclerk
Citi Trends
01.2019 - 12.2020
Resident Assistant
Kenosha Senior Living
09.2016 - 11.2017
Caregiver
Southern Hope Homes
12.2015 - 08.2016
Diploma -
Gateway Technical College
No Degree - Phlebotomy Certificate
University of Wisconsin, Parkside