Juwanna Porche
Onni Group
Chicago,IL
9
years of professional experience
Proactive concierge professional known for driving efficiency and enhancing resident experience through effective communication. Experienced in guiding junior staff and implementing feedback systems to ensure high service standards and community harmony.
Work History
Resident Concierge
3 Years 6 Months- Addressed resident inquiries by providing prompt and friendly service delivery.
- Organized community events to boost resident participation and satisfaction.
- Cultivated relationships with vendors for smooth service provision.
- Simplified communication pathways between residents and property management teams.
- Drove initiatives to enhance efficiency within concierge services.
- Guided junior concierge staff in creating a supportive team atmosphere.
- Established feedback systems to continually improve resident satisfaction.
- Helped resolve resident disputes with professionalism and tact, fostering community harmony.
- Managed package deliveries and notifications for effective distribution to residents while reducing inconvenience.
- Acted as a liaison between residents and maintenance staff to accelerate work order completion through clear communication.
- Partnered with property management to uphold high service standards, ensuring a positive living environment for all residents.
- Supported luggage handling, valet services, and concierge assistance.
- Coordinated transportation services for guests.
Security Officer
5 Years 8 Months- Monitored premises to prevent theft, vandalism, and other incidents.
- Conducted regular patrols of assigned areas to ensure safety and security.
- Responded promptly to alarms and emergency calls, coordinating with local authorities.
- Assisted in developing security protocols to enhance overall safety measures.
- Trained new staff on security procedures and operational best practices.
- Documented incidents and prepared detailed reports for management review.
Education
No Degree
GED
Skills
Package handling
Event planning experience
Multitasking proficiency
Detail-oriented mindset
Time management expertise
Exceptional communication
Decision making aptitude
Strong interpersonal skills
Guest relations expertise
Strong work ethic
Problem-solving
Time management
Attention to detail
Excellent multitasking
Hospitality
Front desk support
Outstanding customer service
Telephone etiquette
Timeline
Resident Concierge
Onni Group
02.2023 - 08.2026Read More
Security Officer
Titan Security Services
06.2017 - 02.2023Read More
Malcolm X College
No Degree
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Kennedy King College
GED
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