Summary
Overview
Work History
Education
Skills
Timeline
Generic
JV Patterson Jr

JV Patterson Jr

Sacramento,CA

Summary

Proven Field Service Technician with a track record of enhancing customer satisfaction through expert installation and servicing of satellite systems, notably with Channel Choice Installations. Skilled in troubleshooting and repair, coupled with a positive attitude, excel in fast-paced environments, demonstrating a commitment to excellence and attention to detail in all aspects of Installs and Service.

Overview

21
21
years of professional experience

Work History

Field Service Technician

Channel Choice Installations
12.2019 - 05.2024

Installation and Servicing Satellite Dish Systems, Hughes net Satellite Internet, Smarthome Products, Google Nest Security Cameras, Video Doorbells, Mesh Routers, App setup and Customer Education, Home Theater.

  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Followed safety procedures to avoid injuries in field.

Contract Installer

Satellite Avenue
05.2014 - 12.2019
  • Installation and Service of Dish satellite TV and Internet systems, mounting of Dish, wiring, wall fishes, connecting and programming Receivers and remote controls, customer education on system operation, Troubleshooting, Installing Modems and Routers, setting up wireless networks, Home Theater setup of A/V Receivers, speakers and Soundbars.

Contract Installer

LC Communications
01.2010 - 04.2014

Installation and servicing Dish network Satellite TV and Internet systems, mounting of dish, wiring, wall fishes, connecting receivers, customer education on system operation, troubleshooting, Installing Modems and routers, setting up wifi networks.

Lead Installation Technician

West Coast Cable
11.2003 - 01.2010

Installation and servicing Satellite Dish systems, mounting dishes, wiring, wallfishes, connecting receivers, customer education, Routing Technicians, checking in/out equipment, inventory control,

  • Evaluated team performance regularly to identify areas of improvement, fostering professional growth among technicians.

Education

High School Diploma -

Carlmont High School
Belmont, CA
06.1986

Cerificates -

O.I.C.W.
Menlo Park, CA
10.1987

Skills

  • Problem-Solving
  • Positive Attitude
  • Troubleshooting and repair
  • Field Repairs
  • Computer Literate

  • Mechanically Inclined
  • Fast Learner
  • Self Starter
  • Reliable

Timeline

Field Service Technician

Channel Choice Installations
12.2019 - 05.2024

Contract Installer

Satellite Avenue
05.2014 - 12.2019

Contract Installer

LC Communications
01.2010 - 04.2014

Lead Installation Technician

West Coast Cable
11.2003 - 01.2010

High School Diploma -

Carlmont High School

Cerificates -

O.I.C.W.
JV Patterson Jr