Summary
Overview
Work History
Education
Skills
Timeline
Teacher
John Bertagnoli

John Bertagnoli

Traverse City,Michigan

Summary

Agile and adaptable with strong work history, motivational approach and upbeat nature. Skilled at training and leveraging organized approaches to handle daily planning, projects and administrative requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and positive outcomes.

Overview

12
12
years of professional experience

Work History

Substitute Teacher

TCAPS Via Willsub
09.2023 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Entertaiment Team Lead

Wal-Mart
10.2020 - 07.2022
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Stations included sales, returns, wireless sales/returns/activations through prepaid and postpaid carriers, general phone troubleshooting and repair, photo kiosk and setting and maintaining of demo units.
  • Performed maintenance on Point of Sale equipment including troubleshooting the local network environment and accommodating legacy hardware in a hardware environment with limited published compatibility.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals where necessary.
  • Maintained high standard of cleanliness, department routine and metric performance.
  • Produced extremely favorable inventory metrics.
  • Produced reliable, knowledgeable associates with emphasis on task prioritization and decision making skills.
  • Revised inter-department merchandising and customer service procedures to better fit omnichannel distribution.

Support Manager

Wal-Mart
10.2014 - 10.2020
  • Coached employees through day-to-day work and complex problems.
  • Monitored employee and customer interactions to assess quality of service.
  • Supervised and often directly engaged with service areas on the General Merchandise side of the store.
  • Trained employees in skillsets required for each service area.
  • Provided coverage when needed in areas of accountability and others.
  • Absorbed duties for much of the back room to sales floor freight flow, including organizing the freight unload as well as often leading the unloading team and physically unloading items with a team of 6-12.
  • Provided logistical and practical solutions to many issues affecting both back room freight flow and sales floor interactions.
  • Utilized staffing and resources for overall store health, often determining need based on real time factors instead of prescribed routine.
  • Increased morale in critical areas by opening lines of communication with relevant management and utilization of appropriate feedback mechanisms.

Customer Service Manager

Wal-Mart
09.2011 - 10.2014
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Resolved special customer requests for products and services.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs.
  • Routinely called on for support in area specific decision making and staff restructuring.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.

Education

Bachelor of Arts - Education

Ferris State University
Big Rapids, MI

Skills

  • Job Assignments
  • Process Integration
  • Team Monitoring
  • Technique Optimization
  • Task Monitoring
  • Profit and Loss Reporting
  • Leadership Communications
  • Collaborative Environments
  • Shipment Processing
  • Bug Fixes
  • Field Support

Timeline

Substitute Teacher

TCAPS Via Willsub
09.2023 - Current

Entertaiment Team Lead

Wal-Mart
10.2020 - 07.2022

Support Manager

Wal-Mart
10.2014 - 10.2020

Customer Service Manager

Wal-Mart
09.2011 - 10.2014

Bachelor of Arts - Education

Ferris State University

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John Bertagnoli