JYANAH OCASIO
Endicott,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer service expertise Attention to Detail Flexible Schedule Upbeat and Outgoing Attitude Customer Service Relationship Building Mobile ordering understanding Payment Processing
Overview
3
3
years of professional experience
Work History
Crew Member
McDonalds
Endicott, NY
02.2024 - 07.2024
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
Barista
Dunkin
Binghamton, NY
11.2023 - 02.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americano
- Operated cash registers to process customer payments
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
- Followed safety procedures while operating machinery such as grinders and espresso machines
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Online Personal Shopper
Walmart
Johnson City, NY
01.2023 - 12.2023
- Provided detailed product information to customers
- Assisted in selecting items according to customer preferences
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Secured and stored items until customer pickup
- Greeted customers and answered product or service questions
- Scanned items when pulling from shelves to update system stock information
- Assisted teammates with daily tasks during peak periods
- Completed pickup and shopping orders for customers within local area
- Suggested comparable products to replace out-of-stock items.
Cashier
Walmart
Johnson City, NY
05.2021 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Balanced daily transactions on a computerized point-of-sale system
- Conducted price checks for special orders or discounts as requested by customers
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Performed other duties as assigned by management
- Worked closely with front-end staff to assist customers.
Education
Union Endicott High School
Endicott, NYSkills
- Customer service expertise
- Attention to Detail
- Flexible Schedule
- Upbeat and Outgoing Attitude
- Customer Service
- Relationship Building
- Mobile ordering understanding
- Payment Processing
- Food Preparation
- Drive-Thru Operations
- Beverage Preparation
- Cash Handling
- Supplies Monitoring and Restocking
- Integrity and Honesty
- Line Efficiency
References
References available upon request.
Timeline
Crew Member
McDonalds
02.2024 - 07.2024
Barista
Dunkin
11.2023 - 02.2024
Online Personal Shopper
Walmart
01.2023 - 12.2023
Cashier
Walmart
05.2021 - 12.2023
Union Endicott High School
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