Data Entry Specialist
Open To Work
Jeff Young
Optum
Wellford,SC
8
years of professional experience
Results-driven Data Entry Specialist with over 5 years of experience in healthcare, HR benefits, and customer operations. Increased productivity by 32% through process optimization while maintaining a 95% accuracy rate in complex databases. Holds an Associate’s degree in computer science and leverages AI tools for efficient workflow enhancement.
Work History
Patient Service Advocate
8 Months- Managed 50 inbound patient calls daily within EPIC. Handling appointment scheduling, prescription refills, and account inquiries with HIPAA-compliant accuracy.
- Reduced average call handling time from 6-10 minutes to under 4 minutes by integrating ChatGPT, Claude, and Copilot for medication calculations and workflow streamlining.
- Reduced post-call documentation to nearly zero by writing and editing call summaries in real time within the call window using an AI-assisted notepad, freeing capacity on high-volume shifts.
- Developed and implemented a locally-run, browser-based tool to automate repetitive copy-paste tasks, minimizing per-call time while maintaining data security.
- Increased patient satisfaction ratings by over 70% for 400+ patients through real-time AI verification, enhancing accuracy of call documentation.
- Worked remotely to support patient calls and documentation processes.
Patient Service Representative II
1 Year 8 Months- Performed high-accuracy data entry across EPIC, scheduling 60+ appointments daily while monitoring flags and resolving urgent record discrepancies under pressure.
- Documented patient interactions, payer information, and scheduling data across appointments, billing, and medical record systems, ensuring adherence to HIPAA confidentiality protocols.
- Ensured data integrity across multiple concurrent systems, maintaining accuracy and timely processing of patient information.
- Collaborated remotely with team members to maintain workflow efficiency.
HR Benefits Administrator
11 Months- Processed and verified large-volume employee benefits data across multiple HR databases, achieving 95% data entry accuracy through cross-checking information from various HR databases and documentation.
- Processed employee enrollment requests for health and wellness benefits including medical, dental, vision, disability, and life insurance.
- Identified and implemented process improvements that reduced processing hours by 32% while maintaining strict data accuracy standards.
- Implemented streamlined open enrollment data system, reducing entry errors and accelerating turnaround times during peak periods.
- Worked remotely to support various HR functions.
Customer Service Representative
9 Months- Maintained customer billing and account data across multiple CRM platforms for over 40 daily interactions, ensuring policy compliance and documentation accuracy.
- Passed information and data to other departments and assisted in developing reports for Sales, Marketing, Management, and other parties as required.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided accurate information regarding utility services, billing, and account management to enhance customer satisfaction.
- Collaborated with team members to streamline processes, improving response times to service requests.
GSOC Operator
2 Years 4 Months- Monitored data from over 30 CCTV systems and alarm databases, maintaining shift logs and producing daily incident reports to ensure security oversight.
- Created detailed incident reports for security events, breaches, or investigations to support response and resolution efforts.
- Assisted in training new hires on company policies and procedures of new employees in Data and Security Compliance training. Met and greeted employees and guests entering the building, managed access to the building and issued credentials.
Licensed P&C Insurance Agent
4 Months- Maintained confidentiality of customer information, including policy details and personal identification, to uphold trust and compliance.
- Executed data entry and resolved inquiries for inbound and outbound calls, supporting effective account management.
- Developed comprehensive insurance policy recommendations based on client needs and preferences.
- Conducted thorough risk assessments to determine appropriate coverage options for clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Associate of Science - Computer Science
High School Diploma
Skills
- Record management
- Transcription accuracy
- Numeric data entry
- CRM software experience
- Database Management
- Data Accuracy Verification
- Patient Communication
- Team Collaboration
- Patient Needs Assessment
- Culturally Competent Care
- Problem Solving
- Workflow optimization
- Multitasking expertise
- Reporting & Documentation
- Records confidentiality
Accomplishments
- Data Accuracy - Maintained 95% accuracy rate in data entry in multi-system benefits and patient records electronic platforms.
- Call Efficiency - Reduced average call handling time from 6 to 10 minutes down to less than 4 minutes by leveraging documentation and research assistance provided by AI technology.
- Process Improvement - Delivered a 32% reduction in processing hours for Alight Solutions by designing new processes.
- AI Integration - Direct user of ChatGPT, Claude, and Copilot for documentation, testing, and workflow generation. Develops and deploys independent open-sourced AI-based tools and applications.
Timeline
Patient Service Advocate
Optum
2025.08 - 2026.04Read More
Patient Service Representative II
Sutter Health
2023.07 - 2025.03Read More
HR Benefits Administrator
Alight Solutions
2022.07 - 2023.06Read More
Customer Service Representative
Utility Partners of America
2021.06 - 2022.03Read More
GSOC Operator
Securitas
2019.01 - 2021.05Read More
Licensed P&C Insurance Agent
Sitel
2018.08 - 2018.12Read More
Spartanburg Methodist College
Associate of Science from Computer Science
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Dorman High School
High School Diploma
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