JYESA GIBBS
West Palm Beach,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Technical Operations Specialist (Remote)
Comcast
West Palm Beach
2018.04 - 2023.12
- Collaborated with colleagues from different departments to coordinate messaging across multiple channels
- Evaluated existing procedures and recommended changes or improvements where necessary
- Ability to establish and maintain effective relationships with managers, supervisors, and the general public
- Monitored system performance and identified areas for improvement
- Ensured compliance with safety regulations and industry standards
- Produced detailed reports daily focused on key operational areas and performance metrics
- Directed daily operations of departments, coordinating interdepartmental project activities.
Enrollment Specialist
Glades Drugs Pharmacy
Boca Raton
2017.05 - 2018.04
- Supporting sales representatives in opening new accounts and updating existing services
- Solving prescription claim details and inquiries
- Processing payments in the billing account, setting payments from reoccurring payments
- Maintaining good quality and, and satisfaction records staying updated on healthcare guidelines, regulation procedures, and new ways to improve customer service
- Documented call details while quickly and effectively solving customers' challenges.
Member Service Representative
TELEPERFORMANCE
Boca Raton
2016.02 - 2017.04
- Inbound calls greet members and respond to their needs and concerns
- Delivering high-quality customer service listening to member requests and working to find the appropriate solution
- Submitting and updating members' information to the appropriate department
- Processing payment for members' monthly premiums
- Educating members on copayments, deductibles, premiums, and coinsurance
- Providing ongoing education and information to members regarding benefits, policies, and procedures
- Adding bank accounts and credit cards for one-time payments or reoccurring payment options.
Customer Service
TELEPERFORMANCE
Boca Raton
2013.09 - 2015.11
- Worked in a call center environment offering experience in customer service and technical support
- Experienced with company computerized workstations and databases
- Worked with multiple communication channels: email, search, social media, telephone, and direct mail
- Handled and resolved inbound/outbound calls to customers
- Handled about 75 calls per day, provided product information, and answered questions.
Front Desk
COURTYARD MARRIOTT
West Palm Beach
2012.06 - 2013.07
- Greeted and welcomed guests to the establishment
- Operated cash register and reconciled deposits at the end of shift
- Monitored room availability to make and confirm guest reservations
- Answered inquiries pertaining to hotel services, registration of guests, shopping, dining, and activities
- Arranged transportation as requested by guests
- Answered phones, direct calls, take and distribute messages for guests.
Customer Service
PRESTIGE CALLING GROUP
West Palm Beach
2011.01 - 2012.05
- Targeted prospective students interested in returning to school & referred them to counselors
- Provided information, answered customer questions, and resolved issues with services
- Maintained technical information regarding new and updated services to inform customers.
Education
High School Diploma -
R.B Stall High School
Charleston, SCSkills
- Appointment Scheduling
- Positive and professional
- Microsoft Office Suite
- Customer Education
- Clerical Support
- Account Management
- Inbound and Outbound Calling
- Client Relations
- Quality Assurance Controls
- Documentation
- Business development understanding
- Critical Thinking
- Customer Support
- Data Entry
- Inbound Customer Service
References
References available upon request.
Timeline
Technical Operations Specialist (Remote)
Comcast
2018.04 - 2023.12
Enrollment Specialist
Glades Drugs Pharmacy
2017.05 - 2018.04
Member Service Representative
TELEPERFORMANCE
2016.02 - 2017.04
Customer Service
TELEPERFORMANCE
2013.09 - 2015.11
Front Desk
COURTYARD MARRIOTT
2012.06 - 2013.07
Customer Service
PRESTIGE CALLING GROUP
2011.01 - 2012.05
High School Diploma -
R.B Stall High School