Jyesha Morris
Fort Lauderdale
Summary
Motivated networking student with hands-on training in network support, systems technology, and cybersecurity, currently pursuing a degree in Network Systems Technology with a focus on Network Security and Cybersecurity at Broward College. Proven ability to communicate effectively with diverse populations, create comprehensive technical documentation, and support telecom and helpdesk operations. Eager to leverage technical expertise and organizational skills in a dynamic IT support environment, contributing to innovative solutions and enhanced operational efficiency. Committed to continuous learning and professional growth within the rapidly evolving technology landscape.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Library Specialist
Broward Libraries
06.2024 - Current
- Assisted patrons with special needs by offering tailored support services, ensuring an inclusive environment for all users.
- Maintained accurate records of library usage statistics, allowing for informed decision-making regarding resource allocation and future planning.
- Promoted digital literacy among patrons with regular technology workshops and one-on-one assistance.
- Set up computer and digital device access, providing assistance with use and operation.
- Answered patron questions in-person or by phone regarding library services and resources.
Network Specialist
William T. McFatter
08.2024 - 06.2025
- Configured and managed network devices to ensure optimal connectivity across systems.
- Assisted in troubleshooting network issues to minimize downtime and enhance performance.
- Monitored network traffic and identified potential security threats using industry-standard tools.
- Collaborated with IT team to implement software updates and maintain system integrity.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Documented network configurations and operational procedures for future reference and training purposes.
- Assisted customers with inquiries, providing accurate and timely information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Monitored network performance using diagnostic tools to ensure optimal operation.
Education
Associate of Science - Network Systems Technology – Network Security/Cybersecurity
Broward College
Fort Lauderdale, FL01-2027
Network Support Program
William T. McFatter Technical College
Davie, FL06-2025
High School Diploma -
Nova High School
Davie, FL06-2018
Skills
- Network troubleshooting
- Virtualization technologies
- Network configuration
- Network monitoring tools
- Customer support and service
- Network cabling standards
- Documentation and reporting
- Community engagement
- Critical thinking
- Active listening
- IP addressing and subnetting
- VLAN aggregation
- Reference services
Certification
- CompTIA Network+
- CompTIA Sec+
Languages
English
Full Professional
Timeline
Network Specialist
William T. McFatter
08.2024 - 06.2025
Library Specialist
Broward Libraries
06.2024 - Current
Network Support Program
William T. McFatter Technical College
Associate of Science - Network Systems Technology – Network Security/Cybersecurity
Broward College
High School Diploma -
Nova High School