Jyline M Purnell
Haverhill,MA
Summary
Dedicated Shelter Specialist at Daybreak Shelter with expertise in crisis intervention and harm reduction. Proven ability to foster safety and stability for vulnerable populations through active listening and attentive support. Skilled in maintaining compliance with reporting standards while enhancing guest wellness and independence. Committed to creating trusting environments for all clients.
Overview
10
10
years of professional experience
Work History
Shelter Specialist
Daybreak Shelter
19 Winter Street
02.2026 - Current
- Provided trauma-informed support in a 24/7 low-barrier shelter, facilitating safety and stability for chronically homeless individuals.
- Executed crisis intervention and de-escalation techniques, successfully resolving conflicts and maintaining a safe environment.
- Applied harm reduction approaches, including overdose prevention and monitoring, to promote guest wellness.
- Conducted daily intakes, facility rounds, and comprehensive safety checks while managing high-acuity behavioral situations.
- Maintained accurate incident reporting and data entry in HMIS to ensure compliance with contract requirements.
Direct Support Staff Member
Opportunity Works
671 Kenoza St, Haverhill Mass 01830
01.2023 - 04.2026
- Developed rapport to create safe and trusting environment for care.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
7D School Driver
Van Pool
18 Katrina Rd, Chelmsford Mass 01824
11.2021 - 12.2022
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
House Keeper
Hampton Inn By Hilton
284 Elm St, Amesbury, MA 01913
05.2019 - 08.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Cashier
Romanospizzaandsubs
311 Merrimack St, Lawrence, MA 01843
12.2017 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Restaurant Depot
146 Dascomb Rd, Andover, MA 01810
06.2016 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Lawrence High School
Lawrence, MA06.2016
Skills
- Active Listening
- Residential Support
- Attentive to People
- Review Cases
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shelter Specialist
Daybreak Shelter
02.2026 - Current
Direct Support Staff Member
Opportunity Works
01.2023 - 04.2026
7D School Driver
Van Pool
11.2021 - 12.2022
House Keeper
Hampton Inn By Hilton
05.2019 - 08.2019
Cashier
Romanospizzaandsubs
12.2017 - 08.2018
Cashier
Restaurant Depot
06.2016 - 11.2017
High School Diploma -
Lawrence High School