Jynell Campbell
Marysville,WA
Summary
Dynamic and customer-focused professional with over 15 years of experience in customer service and sales, dedicated to delivering exceptional support and fostering positive relationships. Committed to enhancing every interaction through a blend of knowledge, kindness, and understanding, ensuring that customers and colleagues feel valued. Proactive team player who embraces new challenges with enthusiasm, and a strong willingness to learn. Known for bringing positive energy to the workplace, while consistently striving for excellence in all tasks.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
AIRGAS USA LLC
Arlington, Washington
2019.05 - Current
- Facilitated inbound and outbound customer calls for gas purchases and inquiries.
- Greeted guests and provided customer service support.
- Provided customer service and support to clients.
- Processed sales of welding hard goods and consumables efficiently.
- Provided billing assistance and resolved disputes to enhance customer retention.
- Executed order entry, including special and generic orders, accurately.
- Coordinated welding repairs to meet customer specifications and timelines.
- Managed receiving, shipping, and organization of store inventory effectively.
- Performed price tagging and part number updates to maintain accurate records.
- Communicated with vendors to ensure timely inventory management and freight operations.
Customer Service Executive
BOOKING.COM LLC
Bellevue, Washington
2018.01 - 2019.05
- Streamlined customer service operations to enhance client satisfaction.
- Facilitated order assistance and booking processes for seamless transactions.
- Coordinated hotel and vendor arrangements for efficient service delivery.
- Managed email communications to maintain clear information flow.
- Resolved customer complaints through effective dispute handling.
- Oversaw ticket handling, ensuring timely responses and resolutions.
- Executed hotel cancellations and reservations with precision.
- Negotiated requests and concessions on behalf of customers.
Sales Associate
WAVE DIVISION HOLDINGS LLC
Kirkland, Washington
2014.08 - 2018.01
- Delivered exceptional customer service via phone, addressing inquiries and resolving issues promptly.
- Processed orders efficiently to ensure accurate fulfillment of customer requests.
- Handled customer complaints, focusing on retention strategies to enhance loyalty.
- Provided billing assistance, clarifying charges and resolving discrepancies for customers.
- Achieved sales targets through effective business sales techniques and relationship building.
- Facilitated internet, cable, and phone sales by presenting tailored solutions to clients.
- Offered minor technical support to troubleshoot basic issues, improving customer satisfaction.
- Facilitated and handled business customer sales.
- Developed customer service standards and trained personnel in customer service procedures.
Education
High School - AP ENGLISH, AP ART
MARYSVILLE PILCHUCK HIGH SCHOOL
Marysville, WA01.2009
Skills
- Client support
- Inbound and outbound communication
- Experienced in medical and welding gas sales
- Experienced in selling welding hard goods
- Billing support
- Conflict resolution expertise
- Efficient order processing
- Special order management
- Welding repair setup
- Shipping and receiving operations
- Inventory stocking management
- Inventory labeling updates
- Effective vendor communication
- Vendor-managed inventory support
- RGA/RMA process optimization
- Logistics coordination
- Order fulfillment for hard goods
- Cylinder handling and delivery
- VMI backup for cylinder delivery
- Forklift operation certification
- constructing diverse office furnishings
- Proficient in SAP
- Miller 101 Computer Welding Certification
- Certified in CPR
Accomplishments
- Multiple positive reviews on Google
- Certificates of praise for going above and beyond,
- Highest front counter add-ons for my branch,
- Excellent vendor relationships (was able to acquisition the vendor to accept products even past 1yr+ and past policy due to my relationship with them)
- Manager access
- Helped our store obtain branch of the year 3 years in a row
- KPI's for our branch are generally in the top 3 every month.
- Store sales average around $60-$100K per month
- Major projects- deadstock inventory removal (-returned/sold over 100K off this list.)
In Summary
I am dedicated to helping create an environment which centers on care, compassion, and connection. These are traits I consistently strive to embody in every interaction. I endeavor to treat every individual I encounter not only with a smile, but also with an "I can" rather than an "I can't" attitude.
With patience and kindness, my goal is to ensure every customer receives a full resolution and leaves the interaction feeling satisfied. Even when speaking on the phone, I believe that a smile can be heard, and I aim to convey that positive energy. My objective is always to elevate the customer service experience to the next level.
Timeline
Inside Sales Representative
AIRGAS USA LLC
2019.05 - Current
Customer Service Executive
BOOKING.COM LLC
2018.01 - 2019.05
Sales Associate
WAVE DIVISION HOLDINGS LLC
2014.08 - 2018.01
High School - AP ENGLISH, AP ART
MARYSVILLE PILCHUCK HIGH SCHOOL