Jyoti Jacob

• Agile Leadership and Coaching: Lead and mentor teams in adopting and implementing agile methodologies for SAP Concur billing and payment systems. Foster a culture of continuous improvement and collaboration to ensure alignment with organizational goals.
• Product Ownership: Oversee the development and execution of product strategies for SAP Concur billing and payment solutions. Prioritize features, manage backlogs, and define product roadmaps to enhance user experience and meet business objectives.
• Stakeholder Management: Utilize advanced communication, facilitation, and presentation skills to manage and influence stakeholders. Effectively communicate product vision, progress, and organizational impediments to leadership.
• Strategic Planning and Execution: Develop and implement short to mid-term operational and transformation plans. Prioritize tasks and manage resources to achieve product goals efficiently, using metrics and data-driven insights.
• Trend Analysis and Policy Development: Identify trends, generate innovative ideas, and contribute to the development of new policies and best practices within the SAP Concur billing and payment domain. Drive continuous product improvements based on user feedback and data insights.

Key Achievements:

• Successfully led agile transformation initiatives for SAP Concur billing and payment systems, improving team productivity and project delivery times.
• Implemented agile practices across teams, resulting in enhanced collaboration and more efficient product development cycles.
• Spearheaded the development of key operational plans and strategies, significantly improving product delivery and stakeholder satisfaction.

• Agile Methodology Implementation: Provided expertise in agile methodologies, including Scrum and Kanban. Monitored agility metrics and guided teams through complex projects, emphasizing iterative progress and adaptability.
• Stakeholder Engagement: Engaged with stakeholders to facilitate effective communication and decision-making processes, ensuring alignment with product goals and user needs.

• Prepared Test plans, Test Scenarios and Test Scripts as per functional, Business requirements
• Coordinating the Releases to Test and Integration Environments
• Conducted walkthroughs with team members and assigned tasks to team members
• Implemented Automation Framework with Selenium and QTP
• Executed SQL queries to validate the Data in the back-end using Toad
• Used Jira and Rally for Test Script executions and Defect Tracking Tools
• Monitored the Logs using Splunk & Putty for issue debugging to help Dev Team in quicker resolutions of the defects
• Conducted Knowledge Transfer Sessions with the Solution Architects, Developers and Business Team from Time to Time to share the Knowledge
• Conducted Demos to the Business Team and Product Owners
• Involved in meetings with QA Mangers, Developers and business users for project planning and implementing different QA methods
• Performing server level tests during the code deployment for the server level QA sign off
• Extensively worked on Execution of automated scripts, analyzing the results, enhancing the scripts
• Assisting the development team, Technical Infrastructure Team, during the integrated releases and major implementations
• Responsible for Daily status, attend the bridge meetings showing progress and future testing efforts in Scrum Meetings.
• Led all requirement definition and analysis activities, including interpreting user needs and product requirements to allocate and decompose software requirements.
• Created and maintained traceability matrices between requirements, design verification outputs, risk management artifacts, and software design outputs in guidelines.
• Developed and maintained software requirements and related documents and traceability in Insulet’s PLM and ALM tools.
• Worked closely with Systems Engineers, Product Owners, Software Architects, and Developers in the creation and refinement of software requirements.
• Reviewed and consulted with Product Owners on user stories that incorporated software requirements, ensuring sufficient detail was provided to guide Agile development teams. Reviewed software development deliverables, such as design/architecture documents and design failure mode analysis.
• Specialized in Software Engineering with prior experience in Cloud-based systems. Possesses a thorough understanding of web services, microservices, HTTP protocols, and REST.
• Demonstrated understanding of database concepts and usage, as well as Systems Engineering practices, including requirements management, risk analysis, and system/software architecture design.
• Excellent project team and collaboration skills, with a proven ability to work under a Quality Management System (QMS). Contributed to continuous improvement efforts related to requirements and requirement management tools. Extensive experience working in Agile development environments.
• Effectively managed stakeholder expectations and drove team decisions. Facilitated technical review meetings, communicating with both technical and non-technical audiences, including software, analytics, site reliability engineers, Cloud Operations, , Data Engineering, Privacy, Regulatory, Product Owners, and Product Managers. Communicated effectively across multiple organizational levels, providing status reports to management. Organized and prioritized tasks in a dynamic environment, demonstrating flexibility to adapt to change. Built and maintained strong working relationships with colleagues in a hybrid and remote work environment, accommodating resources across different time zones. Managed multiple tasks with a highly adaptive mindset, demonstrating the ability to judge and set priorities.