Overview
Work History
Education
Certification
Timeline
Hi, I’m

Jyotika Tandan

Walpole,MA

Overview

7
years of professional experience
1
Certification

Work History

Starbucks

Barista Shift Supervisor and Barista Trainer
11.2022 - 07.2023

Job overview

  • Prepared specialty coffee, tea and other specialty Starbucks drinks while also serving food in a fast-paced environment.
  • Taught proper procedures and strategies for success to new employees with positive reinforcement and respectful, encouraging coaching as a barista trainer.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Participated in staff workshops and team-building events as a manager.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

New Pond Village, Benchmark

Resident Care Associate (RCA)
06.2021 - 10.2021

Job overview

  • Responded to resident/ family request in a timely manner.
  • Utilized the Resident Care Service Plan to assess, implement and evaluate plan of care for residents and responded accordingly.
  • Assessed signs and symptoms indicating physiologic and psycho-social changes in the resident's conditions and reports directly to Traditional Care Director and/or Resident Care Director.
  • Coordinated care with residents, family , directors, other RCAs and New Pond Village .
  • Assisted in ADls and participated in activities with the residents and staff on a daily basis.

Simmons University

Student Government Association Secretary
09.2019 - 01.2021

Job overview


  • Coordinated 55+ official organizations and clubs in meetings and tracked their attendance in SGA forums.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Organized SGA's meeting minutes and distributed it to the correct party (Deans, Organizations, Supervisor or Student body) in a timely, efficient manner while keeping track of everyone's schedules.
  • Served as a friendly and helpful first point of contact.
  • Assisted the student body and organization members with tasks and services as needed.

Dunkin' Donuts

Cashier
06.2016 - 09.2017

Job overview

  • Greeted customers entering the store and responded promptly to customer needs.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Built relationships with customers to encourage repeat business.

Education

Simmons University
Boston, MA

Bachelor of Science from Biology
05.2025

Certification

NA + HHA, International Health Care Training and Services, Attleboro, MA

  • CHHA - Certified Home Health Aide.
  • Completed 122 hours of Nursing Assistant training and clinical hours.
  • License Exam with Hdmaster, MA in Progress


BLS Certification, International Health Care Training and Services, Attleboro, MA

  • Issued Aug 2023 | Renew by Aug, 2025


Medication Administration Program (MAP), International Health Care Training and Services, Attleboro, MA

  • License Exam with D&S Diversified Technologies LLC in Progress



Timeline

Barista Shift Supervisor and Barista Trainer

Starbucks
11.2022 - 07.2023

Resident Care Associate (RCA)

New Pond Village, Benchmark
06.2021 - 10.2021

Student Government Association Secretary

Simmons University
09.2019 - 01.2021

Cashier

Dunkin' Donuts
06.2016 - 09.2017

Simmons University

Bachelor of Science from Biology

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Jyotika Tandan