Jyotsna Grewal
Bakersfield,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Proficient in various administrative software packages ,including microsoft excel, powerpoint,teams and word, demonstrating a competitive edge in utilizing these tools effectively. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Freight Broker
KAIMAN LOGISTICS INC
Bakersfield, CA
10.2025 - Current
- Managed freight operations, ensuring timely delivery and compliance with regulations.
- Negotiated rates and terms with carriers to optimize transportation costs.
- Developed and maintained strong relationships with clients and service providers.
- Analyzed market trends to identify opportunities for business growth and development.
- Implemented technology solutions to streamline tracking and communication processes.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Contacted existing customers to update accounts and confirm deals.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Led initiatives to improve customer satisfaction through proactive problem-solving strategies.
- Entered shipping information into computer system and estimated freight and postal rates.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Compliance consultant
The Healthcare Compliance group
Bakersfield, CA
12.2023 - 09.2025
- Led interim Compliance Officer services to manage healthcare compliance program operations.
- Conducted compliance audits to ensure adherence to healthcare regulations.
- Developed training materials on compliance protocols for healthcare staff.
- Reviewed and analyzed company policies for regulatory alignment and effectiveness.
- Monitored industry changes to adapt compliance strategies.
- Facilitated workshops promoting understanding of compliance requirements among staff.
- Collaborated with cross-functional teams to enhance compliance initiatives.
- Provided guidance on ethical practices within healthcare operations.
Contracts Administrative Assistant
Kern County Behavioral and Mental Health Services
Bakersfield, CA
12.2022 - 12.2023
- Applied County policies and government procurement regulations for department contracts.
- Researched and analyzed information to develop contract scope and critical timelines.
- Acted as liaison with County departments, agencies, and external entities regarding contracts.
- Developed requests for proposals (RFPs), coordinating activities and evaluating bid criteria.
- Utilized computer systems for detailed project reports and contract evaluations.
- Coordinated distribution of contract documents among involved parties.
- Evaluated competitive bids for completeness and established necessary program files.
- Updated personnel on contract progress, ensuring timely communication.
Administrative and Operational manager
Riders Trucking Inc
Bakersfield, CA
12.2019 - 12.2022
- Executed customer relationship activities, ensuring quality interface and proactive management.
- Coordinated with rental department to maximize fleet utilization and maintain lease commitments.
- Partnered with sales staff on customer calls, driving new business and enhancing satisfaction.
- Managed operational costs and maintenance overheads to optimize resource allocation.
- Ensured adherence to policies and processes for cost efficiency in operations.
- Oversaw scheduling and technician planning for maintenance, training, and efficiency improvements.
- Handled account receivables and payables management to maintain financial integrity.
- Monitored compliance with safety regulations and company policies to uphold standards.
Corporate Office Supervisor
Tim Horton’s West Side Ventures
Yorkton, SK
12.2014 - 12.2018
- Directed administrative processes and facilitated project support to enhance daily operations efficiency.
- Coordinated schedules and produced agendas, ensuring timely communication of changes.
- Implemented systems for accurate project and data management oversight.
- Maintained confidentiality of sensitive documentation and records.
- Oversaw up to 10 staff members, resolving issues as subject matter expert.
- Developed reports to support management decision-making processes.
- Trained staff in office management tasks, boosting overall productivity and efficiency.
- Managed office operations, ensuring compliance with company policies.
Administrative Operations Manager
Guru Angad Dev Finance Pvt. Ltd.
Ludhiana, Punjab
12.2009 - 12.2014
- Oversaw accounting processes and daily office administration, supervising team to ensure operational efficiency.
- Developed and implemented best practices to enhance accuracy and efficiency of operations.
- Resolved inquiries from internal and external customers, establishing payment plans to update accounts.
- Produced and distributed reports to stakeholders, ensuring records remained current.
- Performed human resources functions including hiring, training, and mentoring new staff.
- Evaluated workflows to identify areas for improvement and optimization.
- Monitored performance metrics, developing action plans for enhancement where needed.
- Collaborated with senior leadership on initiatives to improve organizational effectiveness.
Education
Master of Science - Healthcare Administration
California State University
Bakersfield01.2021
Post-Graduate Certificate - Human Resources
Conestoga College
Ontario, Canada06-2016
Bachelor of Business Administration -
Punjab University
Chandigarh01.2015
Skills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
- Microsoft office and docusign
- Scheduling
- New hire orientation
- Staff education and training
- Team player
- Administrative support
- Record preparation
- HR policies compliance
- Mail handling
- Personnel records management
- Interviewing techniques
- Microsoft office
- Critical thinking
- Relationship building
- Staff management
- Report preparation
- Human resource information system HRIS
- Transcribing meetings and messages
- Generating reports
Certification
- Lean Six Sigma
- Freight Broker Agent
- Residential Care Facility License (state in progress) Completed required Training
- Quick books
- CPR certification
Languages
Punjabi
Native/ Bilingual
Hindi
Professional
Timeline
Freight Broker
KAIMAN LOGISTICS INC
10.2025 - Current
Compliance consultant
The Healthcare Compliance group
12.2023 - 09.2025
Contracts Administrative Assistant
Kern County Behavioral and Mental Health Services
12.2022 - 12.2023
Administrative and Operational manager
Riders Trucking Inc
12.2019 - 12.2022
Corporate Office Supervisor
Tim Horton’s West Side Ventures
12.2014 - 12.2018
Administrative Operations Manager
Guru Angad Dev Finance Pvt. Ltd.
12.2009 - 12.2014
Bachelor of Business Administration -
Punjab University
Master of Science - Healthcare Administration
California State University
Post-Graduate Certificate - Human Resources
Conestoga College