Jyotsna Patil
Sunnyvale,USA
Summary
Detail-oriented and results-driven Salesforce Software Engineer with 9+ years of experience developing secure, scalable, and maintainable Salesforce solutions. Specialized in translating complex business requirements into robust implementations using Apex, Lightning Web Components (LWC), and declarative tools. Proven success in Salesforce Service Cloud and Experience Cloud projects, end-to-end system integration, and optimizing customer support workflows. Strong collaborator with cross-functional teams and a track record of delivering full-lifecycle implementations with high system reliability and performance. Skilled in DevOps, CI/CD pipelines, and Agile delivery methodologies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Salesforce Lead
Slalom
Redwood City, CA
01.2022 - Current
- Partnered with enterprise clients to deliver customized Salesforce solutions, resulting in a 50% improvement in customer engagement and operational efficiency.
- Led multiple workstreams to define system architecture landscapes, identify gaps, and design scalable, maintainable solutions.
- Facilitated discovery sessions with cross-functional stakeholders, translating business requirements into actionable user stories and system designs.
- Delivered process optimization by implementing streamlined workflows, improving team productivity by 60%.
- Engaged with the Customer Success team to align Salesforce implementations with client ROI goals, resulting in enhanced satisfaction ratings.
- Conducting gap analysis of system functionality and target requirements in design review sessions with the architects across various connected applications.
Senior Salesforce Consultant
Slalom
Redwood City, CA
02.2020 - 12.2021
- Directed Salesforce implementations for telecom clients, enabling seamless CRM integration with legacy systems leads to increased sales team efficiency.
- Developed comprehensive wireframes and process flow diagrams to guide technical teams through system design and implementation.
- Played a key role in risk management by identifying potential roadblocks and presenting corrective actions to keep projects on track.
- Conducted executive-level presentations to showcase the vision and business value of Salesforce solutions.
- Customized Salesforce solutions through Apex triggers, Lightning components, and Visualforce pages, enhancing platform functionality.
- Collaborated with product owners to design user-friendly interfaces and automate complex business processes.
- Delivered secure and scalable integrations with external systems using REST and SOAP APIs.
- Worked through ambiguity, conflicting opinions of stakeholders and delivered solution which meet and exceed delivery commitments.
- Leading interviews with Product Owners to define requirements to analyze and document current / future-state business processes.
Salesforce Developer
StackNexus
New York, NY
01.2019 - 01.2020
- Design and developed lightning application for configuration of metadata using Metadata Service API, Lightning component.
- This application gives access to modify FLS of selected profiles and objects of managed and unmanaged package both. This application is in process of listing, soon it will be on App Exchange Marketplace.
- This tool helped team to reduce deployment time by 20%.
- Worked on creating serverless application to do Salesforce data migration using NodeJS, Amazon web services.
Software Engineer
Accenture
Mumbai, India
06.2015 - 09.2017
- Assisted in developing telecom projects, used Java framework and Salesforce technology.
- Developed Apex class, controller, trigger, visual force pages. Worked on Approval process, Workflow, Process Builder, Validation rule, Page layouts, Record Type also implemented the OWD, sharing rules.
- Planned and executed data load activities using data loader.
Java Developer
Ultramax
Pune, India
09.2014 - 05.2015
- Developed and maintained web applications using core Java technologies, including Spring Framework, to deliver robust functionalities.
- Developed a high-performance algorithm to identify matching pairs within large datasets, resulting in a significant improvement in query response time.
- Migration of existing system which is in Java technology into Salesforce.
Education
Computer Programming Certification - Computer
UCSC Silicon Valley Extension
Santa Clara, CA01.2020
Bachelor of Engineering - Computer
Savitribai Phule Pune University
India06.2014
Skills
● Salesforce Development: Apex, Lightning Web Components (LWC), Visualforce, SOQL, SOSL, Process Builder, Flows, Validation Rules, Approval Processes
● Salesforce Platforms: Sales Cloud, Service Cloud (Omni-Channel, Case Management, Knowledge Base), Experience Cloud
● Integrations: REST, SOAP APIs, MuleSoft, Salesforce Connect, Middleware tools
● Programming Languages: JavaScript, Java, Python, Node.js, AngularJS
● Testing & Quality: Unit, Integration, Functional Testing, Code Reviews
● DevOps & CI/CD: Git, Bitbucket, GitHub, Gearset, AutoRABIT, Salesforce DX
Tools & Methodologies: JIRA, Confluence, Agile/Scrum, UML, Process Flows
Certification
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Salesforce Certified JavaScript Developer I
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Platform App Builder
- Salesforce Certified Administrator
- Salesforce Certified Associate
Volunteer Experience
Salesforce Mentor, evidyaloka, Guided aspiring candidates in certification and career development.
Timeline
Salesforce Lead
Slalom
01.2022 - Current
Senior Salesforce Consultant
Slalom
02.2020 - 12.2021
Salesforce Developer
StackNexus
01.2019 - 01.2020
Software Engineer
Accenture
06.2015 - 09.2017
Java Developer
Ultramax
09.2014 - 05.2015
Computer Programming Certification - Computer
UCSC Silicon Valley Extension
Bachelor of Engineering - Computer
Savitribai Phule Pune University
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