Jy'Quez Williams
Virginia beach,VA
Summary
A dynamic leader with a proven track record at Surge Adventure Park and from Roofing, enhancing customer satisfaction by overhauling service protocols and mentoring future leaders. Skilled in customer relationship management and team leadership, I excel in creating productive environments and fostering growth. Achieved a significant improvement in customer satisfaction scores, demonstrating adaptability and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Manager
Surge Adventure Park
Virginia Beach, VA
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Roofing Laborer
Williams & Co
Virginia Beach, VA
01.2020 - Current
- Operated roofing tools and equipment safely and efficiently.
- Assisted in installation of roofing materials on residential and commercial buildings.
- Followed safety protocols to maintain safe working environment for team members.
- Collaborated with crew to complete projects within deadlines and quality standards.
Cashier
Hardees Fast Food
Virginia Beach, VA
01.2022 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
No Degree - Athletic Training
Virginia State University
Petersburg, VA05-2028
High School Diploma -
Landstown Highschool
Virginia Beach, VA06-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Documentation and reporting
- Customer relationship management (CRM)
- Strategic planning
- Relationship building
- Policy implementation
- Workforce management
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Teamwork and collaboration
- Computer skills
- Effective communication
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Japanese
Native or Bilingual
Timeline
Manager
Surge Adventure Park
08.2023 - Current
Cashier
Hardees Fast Food
01.2022 - 04.2022
Roofing Laborer
Williams & Co
01.2020 - Current
No Degree - Athletic Training
Virginia State University
High School Diploma -
Landstown Highschool