Jysel Texeira
Providence,RI
Summary
Results-driven and determined professional with a strong work ethic and proven track record of success. Well-regarded by managers for exceptional determination and goal-oriented mindset.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Crew Lead/CSR, Sales
Homeworks Energy
Whitman, MA
01.2023 - Current
- Assigned work duties, monitored workflow, and evaluated results.
- Identified areas of improvement and implemented new procedures as needed.
- Trained new hires on job responsibilities, safety protocols, and company policy.
- Analyzed data to identify trends in customer complaints or product defects.
- Implemented strategies for reducing costs without sacrificing quality standards.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Completed minor adjustments and repairs to assigned equipment.
- Participated in team meetings or training sessions when necessary.
- Ensured compliance with applicable laws and regulations for provision of services.
- Knowledgeable in Salesforce, ServiceTitan, Payzer.
BDC Agent
Mastria Auto Group
Raynham, MA
02.2022 - 08.2022
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
- Attended weekly meetings to discuss current trends in the automotive industry and strategies for improving customer service.
- Effectively communicated with customers, imparting knowledge on multiple vehicle options.
- Maintained a 90% show ratio while consistently meeting quotas.
- Answered customer inquiries via phone, email, or online chat.
- Processed paperwork for vehicle sales transactions accurately and efficiently.
- Developed proficiency in handling both CRM and ELeads platforms.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
General Warehouse Worker
Amazon
Taunton, MA
06.2021 - 10.2021
- Received shipments and checked for accuracy against purchase orders.
- Maintained inventory records, including locations of items in the warehouse.
- Loaded and unloaded trucks with pallet jacks or forklifts.
- Performed daily cycle counts to ensure accurate inventory levels.
- Operated powered industrial vehicles such as order pickers, reach trucks, or electric pallet jacks safely and efficiently.
- Tracked all received goods using computer systems to track inventory levels.
- Assisted with physical inventories during annual cycle counts and other times as necessary.
Personal Care Assistant
Tempus
Rehoboth, MA
09.2019 - 05.2020
- Worked closely with a client who had suffered brain damage due to a previous accident.
- Provided assistance for physical therapy sessions and accompanied her to outings at the mall and park.
- Maintained cleanliness and organization in client's household
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Administered medication under supervision of a registered nurse or physician.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Assessed changes in condition or behavior of the client which may require further medical attention.
Education
High School Diploma -
Taunton High School
Taunton, MA01-2010
Skills
- Team Management
- Training and mentoring
- Task Delegation
- Project Management
- Employee Development
- Budget Oversight
- Able to drive box trucks
- Motivational Leadership
- Heavy Machinery Operation
- Job Site Evaluation
- Delegating Work
- Staff Support
- Job Planning
Certification
- Dot License
- Lead Safety Certified
- Crew Lead Certified
Timeline
Crew Lead/CSR, Sales
Homeworks Energy
01.2023 - Current
BDC Agent
Mastria Auto Group
02.2022 - 08.2022
General Warehouse Worker
Amazon
06.2021 - 10.2021
Personal Care Assistant
Tempus
09.2019 - 05.2020
High School Diploma -
Taunton High School