Summary
Overview
Work History
Education
Skills
References
Timeline
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JZAZMEANA DUNBAR

Winterville,NC

Summary

Dynamic Patient Access Consultant with extensive experience at Cencora/MMC Group, excelling in insurance verification and patient registration. Proven ability to enhance database accuracy and ensure HIPAA compliance while delivering exceptional customer service. Skilled in conflict resolution and adept at managing high call volumes, consistently improving patient satisfaction.

Overview

4
4
years of professional experience

Work History

Patient Access Consultant

Cencora/MMC Grp
Conshohocken, PA
09.2023 - Current
  • Verified patient insurance eligibility and updated system records for accuracy.
  • Responded to patient inquiries regarding coverage and financial options.
  • Ensured compliance with HIPAA regulations to protect patient confidentiality.
  • Maintained accurate patient databases for efficient information retrieval.
  • Handled high volumes of inbound and outbound calls to assist patients and providers.
  • Entered insurance details and logged account interactions in real-time.

Benefit Verification Specialist

MMC Group
Irving, TX
11.2022 - 03.2023
  • Contacted insurance providers to verify patient benefits and coverage details.
  • Reviewed patient records to confirm eligibility for services.
  • Maintained accurate and timely records of verification activities.
  • Documented verification results in database for thorough record-keeping.
  • Performed follow-up calls to ensure receipt of authorization requests by insurance companies.
  • Communicated effectively with insurance providers to clarify coverage information.

Pharmacy Help Desk

Qualfon
Highland Park, MI
10.2021 - 11.2022
  • Provided innovative solutions to complex claim issues.
  • Processed prescription orders using pharmacy software system.
  • Ensured compliance with pharmacy regulations and safety standards consistently.
  • Collaborated with pharmacists to resolve customer medication issues effectively.
  • Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
  • Answered incoming calls promptly, courteously, and professionally.

Education

High School Diploma -

South Central High School
Winterville, NC

Skills

  • Insurance Verification & Eligibility Determination
  • HIPAA Compliance & Patient Confidentiality
  • Patient Registration & Database Management
  • Customer Service & Call Documentation
  • Multitasking & Prioritization
  • Phone & Email Etiquette
  • Data Entry & Account Updates
  • Conflict Resolution & Problem-Solving

References

References available upon request.

Timeline

Patient Access Consultant

Cencora/MMC Grp
09.2023 - Current

Benefit Verification Specialist

MMC Group
11.2022 - 03.2023

Pharmacy Help Desk

Qualfon
10.2021 - 11.2022

High School Diploma -

South Central High School

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