Sr. Platform Manager, Enterprise Programs
Inmar, Inc
- Successfully led the implementation of Stage 4.5 in Salesforce, a critical project to change and improve efficiency for our Media line of business
- Concurrently performed Platform Manager duties for the CPQ team
- Advanced the Voice of Customer (VOC) initiative by refining project functionalities and evaluating to select the best-fit vendor
- Played a key role in vendor selection, contract negotiation, platform configuration, and survey design
- Led the AKI/Inmar Salesforce Migration and Integration
- Executed CPQ Refresh phases to allow Inmar to be better prepared for Oracle billing
- Client Sync Project Oversight
- RevPro Reconciliation
- Led team program and project management
- Provide program and project road mapping to leaders to ensure ROI goals are met or exceeded
- Developed Salesforce reporting and dashboards for Executives and leaders to track client interactions and resolutions
- Presented future state solutions to senior leaders within organization
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.