Summary
Overview
Work History
Education
Skills
Timeline
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Kirby Price

San Antonio,TX

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

I am an experienced professional with a strong focus on raising two autistic twin boys. Now that they are thriving in school, I am eager to reenter the workforce.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

211 Texas
San Antonio, Texas
01.2023 - 11.2023
  • Identify needs: 2-1-1 Call Specialists assess the needs of callers and community members.
  • Provide information: Offer information on local resources, including food, housing, child care, crisis counseling, and more.
  • Provide referrals: Help callers find the appropriate resources for their needs.
  • Offer crisis intervention: Provide stabilization and crisis intervention services.
  • Record data: Collect and record call-related data.

Cashier Team Lead

Whataburger Restaurants L&c
San Antonio, Texas
06.2014 - 10.2016
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Guided cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on the proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Monitored cashier performance, providing feedback as needed.

Education

Some College (No Degree) - Accounting And Business Management

Independence University
Salt Lake City, UT

Some College (No Degree) - Business Administration And Management

St. Philip's College
San Antonio, TX

Skills

  • Call Management
  • Scheduling
  • Information Security
  • Appointment Scheduling
  • Account updating
  • Product Knowledge
  • Data Entry
  • Data Collection
  • Paperwork Processing
  • Customer Relations

Timeline

Customer Service Representative

211 Texas
01.2023 - 11.2023

Cashier Team Lead

Whataburger Restaurants L&c
06.2014 - 10.2016

Some College (No Degree) - Accounting And Business Management

Independence University

Some College (No Degree) - Business Administration And Management

St. Philip's College

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Kirby Price