Keishanna Jackson
Norfolk,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. I am known for reliability and adaptability, with a quick capacity to learn and apply new skills. I'm committed to using these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Customer Experience Representative
Enterprise Mobility/Rental Car
Portland, OR
07.2012 - Current
- Delivered exceptional customer service, fostering loyalty and repeat business
- Clarified charges for services, processed payments, and coordinated billing arrangements for seamless transactions
- Sell products being promoted and keep records of sales
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Suggest specific product purchases to meet customers' needs
- Resolved customer conflicts, enhancing satisfaction and promoting positive brand perception
- Answer questions about product features and benefits
- Provide assistance for customers with special billing requests
Remote Resupply Specialist
Apria Healthcare
Portland, Oregon
10.2020 - 04.2021
- Placed CPAP resupply orders to help customers maintain access to their respiratory care supplies.
- Responded to incoming customer calls and answered questions regarding products, services, and resupply orders.
- Placed CPAP resupply orders, ensuring customers maintained access to essential respiratory care supplies.
- Assisted customers with billing inquiries, processed payments, and provided account support.
- Recommended additional products and services tailored to customer needs, enhancing overall satisfaction.
- Resolved customer concerns and facilitated complaint resolution, contributing to a positive customer experience.
- Provided clear, professional communication while helping customers navigate order and service inquiries.
Technical Consultant
Sprint
Cherry Hill, New Jersey
09.2010 - 07.2011
- Processed insurance claims to facilitate timely resolutions for clients
- Replaced defective components or parts using hand tools and precision instruments to ensure optimal functionality
- Replace phones when repairs are not possible
- Organized inventory for efficiency
- Shelved items in designated areas
- Documented repairs and components utilized
Customer Service Representative
ACS
Portland, Oregon
04.2007 - 10.2008
- Listened to customer requests and answered questions to enhance satisfaction
- Assisted customers with special billing requests to ensure accurate account management
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Promoted company products, services, and savings plans.
- Calculate and quote charges for services
- Check to ensure that appropriate changes were made to accounts
- Promote company products, services, and savings plans when appropriate
- Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Encouraged customer purchases to increase sales volume of new or additional services or products
Education
Criminal Justice
Reynolds High School
Troutdale, ORSkills
- Customer service
- Billing support
- Sales
- Problem-solving
- Time management
- Remote communication
- Communication
- Leadership
- Hardworking and responsible
Timeline
Remote Resupply Specialist
Apria Healthcare
10.2020 - 04.2021
Customer Experience Representative
Enterprise Mobility/Rental Car
07.2012 - Current
Technical Consultant
Sprint
09.2010 - 07.2011
Customer Service Representative
ACS
04.2007 - 10.2008
Criminal Justice
Reynolds High School