Ka-Dean Robinson
Latham,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Employment Senior Security Clerk
NYS department of Labor
05.2021 - Current
- Accept and process both original and continued claims for Unemployment Insurance, Conduct telephone interviews with claimants. Approx. 30 incoming calls per day.
- Obtain detailed information quickly and efficiently to identify issues related to entitlement and eligibility for benefits
- Instruct claimants on requirements and methods of certifying for benefits while providing excellent customer service and decreasing flow-out
- Screen Unemployment Claims for adjudication while following HIPPA guidelines.
Office Assistant
Albany Medical Center – Sleep Lab/ Multispecialty
09.2018 - 11.2020
- Answered phones, scheduled, rescheduled, or canceled new or current patients, confirmed appointments, and notified staff of changes when necessary. Approx. 25 incoming calls.
- Assisted individuals with getting authorizations from insurance
- Greeted and registered patients in friendly and service-oriented manner
- Collected payments for services rendered per policy, including copayments and balances on patient accounts
- Pre-registered, submitted reports and documents, inputted clinical data as needed for appointment, requested films as needed
- Verified/ updated changes in patient/physician/insurance to ensure proper billing
- Tracked referrals made to assure that patients who were referred to specialist have followed through, and that consultation had been received and reviewed
- Provided responsible complex, and confidential administrative support with minimal guidance
- Obtained proper insurance and patient information, collected signatures, and ensured accuracy and completion of necessary documentation.
Patient Registration
Columbia Memorial Hospital
11.2015 - 09.2018
- Answered phones, scheduled, rescheduled, or canceled new or current patients, confirmed appointments. Approx. 25 calls per day
- Greeted and registered patients in friendly and service-oriented manner
- Collected payments for services rendered per policy, including copayments and balances on patient accounts
- Managed patient registration process, confirming data accuracy and completeness.
- Oversaw in-person patient registration and processing.
- Provided responsible complex, and confidential administrative support with minimal guidance.
- Reviewed, assessed and evaluated patient registrations and confirmed accuracy of demographic and financial information.
- Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
Store Associate
Lowes
09.2015 - 09.2016
- Answered phones, place and confirm orders over phone, assisted customers as needed. Managed Approx 25 incoming calls
- Conducted outreach calls, working directly with customers over phone to assist them with purchases and concerns.
- Perform sale transactions and cashed out customers.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
Education
Bachelor of Arts - Public Administration
Kean University
Union, NJ05.2014
Data Analytics Certificate -
Coursera- Online
Online06.2024
Skills
- Sales Force
- Windows/Mac Os
- Data Entry
- SQL
- Google Cloud
- Incident Response
- Visitor Screening
Timeline
Employment Senior Security Clerk
NYS department of Labor
05.2021 - Current
Office Assistant
Albany Medical Center – Sleep Lab/ Multispecialty
09.2018 - 11.2020
Patient Registration
Columbia Memorial Hospital
11.2015 - 09.2018
Store Associate
Lowes
09.2015 - 09.2016
Bachelor of Arts - Public Administration
Kean University
Data Analytics Certificate -
Coursera- Online
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