Ka Ying Yang

Milwaukee,WI

Summary

Bilingual professional with a Bachelor of Science in Management of Technology and a Minor in Marketing. Demonstrates expertise in managing client data and optimizing individualized care plans through behavioral insights. Combines administrative support experience with a strong focus on enhancing client engagement and operational efficiency across diverse environments.

Overview

Language

years of professional experience

Work History

ABA Technician/Home Health Aide

PACIFIC HOMECARE SERVICES

Sacramento, CA

08.2023 - 04.2026

Supported developmental progress of autistic child by teaching feeding and potty training skills within months, demonstrating patience and individualized care planning
Identified workflow inefficiencies and implemented process improvements to enhance cross-team communication and service delivery, applying data tracking and behavioral insights to optimize individualized care plans
Managed and analyzed sensitive client data with digital systems, ensuring accuracy and compliance to strengthen data integrity for informed decision-making

Student Ambassador

DES MOINES AREA COMMUNITY COLLEGE

Ankeny, IA

10.2021 - 02.2022

Delivered engaging presentations and tours that connected prospective students and families to campus experience, fostering excitement and intent to enroll
Crafted meaningful touchpoints for recruitment campaigns and outreach efforts, enhancing student engagement and strengthening brand perception
Executed campus events and Q&A sessions, ensuring seamless, informative interactions while translating student feedback into actionable insights to refine marketing strategies

Marketing Internship/Administrative Assistant

BRIDAL CONNECTION

Ankeny, IA

05.2021 - 10.2021

Converted market insights into strategy, guiding content and outreach decisions that enhanced campaign effectiveness; created photo and video content for social media, leveraging visual storytelling to boost engagement and reinforce brand presence.
Extracted actionable insights from CRM and performance data using Excel and Power BI, informing targeted digital content that enhanced client engagement and brand visibility.
Ensured CRM integrity through accurate auditing and data management, providing reliable insights that supported client retention and informed business decisions; coordinated timelines, briefs, and logistics for seamless, on-brand campaign and event execution.

Education

Bachelor of Science - Management of Technology, Marketing

ATHENS STATE UNIVERSITY

Athens, AL

Skills

Data & Technology: Excel (Data analysis), Power BI, CRM & Data Management, Information Systems
Administrative: Administrative Support, Project coordination, Confidential Records, Scheduling & Event Planning
Data analysis
Behavioral assessment

Marketing & Digital: Patient Advocacy, Behavioral Analysis, Care Plan Development, Family Support Coordination
Professional: Client support, Process improvement
Individualized care planning
Behavioral analysis

PROFESSIONAL SUMMARY

Fluent in Hmong and English

Languages

Hmong

Full Professional

Timeline