Kaaleyah Williams
Conroe
Summary
Highly motivated employee with desire to take on new challenges. With Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Level-headed Medical Assistant committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Outreach Call Center
RemX Specialty Staffing
09.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Medical Assistant Extern
Memorial Hermann
06.2024 - 07.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Welcomed patients and inquired about wellbeing since last treatment.
- Performed medical chart reviews to confirm accuracy and completeness.
- Maintained clean and safe clinic environment to prevent injuries.
- Communicated with patients and families to answer questions and provide reassurance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Collections Agent
Transworld Systems Petroleum
04.2023 - 04.2024
- Updated account status records and collection efforts
- Identified past due accounts and contacted account holders to arrange payment
- Created repayment plans based on account holders' financial status and repayment abilities
- Upheld privacy and security requirements for customer information
- Placed outbound collections calls daily to approximately 88 account holders
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Online Grocery Associate
Walmart Supercenter, Walmart
08.2022 - 01.2023
- Tracked substitutions and informed customers of changes.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Associate
HomeGoods
08.2021 - 06.2022
- Provided quotes to customers for purchase of products
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Achieved perfect attendance and on-time record
- Loaded and unloaded merchandise using ladder and pallet jack
- Engaged customers in friendly, professional dialogue to determine needs
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked with fellow sales team members to achieve group targets
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Wendy's
11.2020 - 12.2021
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Greeted customers promptly and took orders to keep flow of traffic moving
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Reduced customer waits times by quickly operating customer window and sales register
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Became familiar with products to answer questions and make suggestions
Education
Associate of Applied Science - Nursing
Lone Star College System
Spring, TX05.2026
Certificate - Certified Clinical Medical Assistant
Lone Star college Medical Assistant School
Houston, TX05.2024
High School Diploma -
Chisholm trail high school
Saginaw, TX05.2022
Skills
- Financial Reporting
- Billing and Collections Best Practices
- Delinquent Account Management
- Repayment Negotiations
- Skip Tracing
- Call Center Background
- Payment Posting
- Vital signs
- Customer Service
- Data Entry
- Customer Support
- Problem-solving skills
Certification
- Food Handler Certification
- Phlebotomy Technician (PT)
- CPR Certification
Timeline
Outreach Call Center
RemX Specialty Staffing
09.2024 - Current
Medical Assistant Extern
Memorial Hermann
06.2024 - 07.2024
Collections Agent
Transworld Systems Petroleum
04.2023 - 04.2024
Online Grocery Associate
Walmart Supercenter, Walmart
08.2022 - 01.2023
Sales Associate
HomeGoods
08.2021 - 06.2022
Cashier
Wendy's
11.2020 - 12.2021
Certificate - Certified Clinical Medical Assistant
Lone Star college Medical Assistant School
High School Diploma -
Chisholm trail high school
- Food Handler Certification
- Phlebotomy Technician (PT)
- CPR Certification
Associate of Applied Science - Nursing
Lone Star College System
Similar Profiles
NANCY CALVONANCY CALVO
Member Experience Specialist at RemX Specialty Staffing / Nations BenefitsMember Experience Specialist at RemX Specialty Staffing / Nations Benefits
Lesly DiazLesly Diaz
Surgery Scheduler at RemX Specialty StaffingSurgery Scheduler at RemX Specialty Staffing
Janet OyolaJanet Oyola
Customer Service Representative at RemX Specialty StaffingCustomer Service Representative at RemX Specialty Staffing