KAAZA LIGHTBOURNE
Frisco
Summary
Experienced Business Operations Analyst with strong background in driving operational improvements and executing business strategies. Strengths include strategic planning, data analysis, and process optimization. Demonstrated success in identifying opportunities for increased efficiency and cost effectiveness within previous roles.
Overview
9
9
years of professional experience
Work History
Business Operation Analyst
NCR Corporation
Frisco
06.2023 - Current
- Evaluates and documents existing business processes including identifying process metrics and organized data for program client list.
- Coordinates business process documentation and improvement strategies with internal stakeholders, Global Business Owners, Process Owners, and Subject Matter Experts
- Analyze and monitor implemented changes to business processes and adjusting as needed to ensure efficiency.
- Conducts activities that improve business process productivity and improvement projects.
Project Specialist
Community Care
Dallas
02.2023 - 04.2023
- Direct support for Program Manager
- Gathered and organized data for program client list
- Submit weekly summary reports to management that help identify possible client impediments.
- Assisted with company files transfer to new verso software.
- Marketed program services that led to a 40% increase in client opt-ins
Funding Specialist
Capital One
Plano
08.2019 - 01.2023
- Completed pre-qualification, underwriting and finalization of auto refinance loans.
- Liaison between customer and external business partners
- Reviewed over 200 applications per week that led to increased completed loans.
- Introduced new processes that led to a 30% increase in customer satisfaction.
- Auditing peer profiles to ensure accuracy and provide feedback that led to a 40% increase in completed loans department wide.
- Assisted with new hire training that led to an increase in agent productivity.
- Spear headed the event and birthday recognition program for my team that led to department wide implementation.
Customer Service Specialist
Best Buy
Frisco
09.2017 - 08.2019
- Communicated between customers and management that resulted in conflict resolution.
- Reviewed inventory and reporting that led to a 25% decline in theft and product displacement.
- Answered over 200 calls per day for three different store locations, which increased customer satisfaction and purchases.
- Marketed Best Buy products and services that increased weekly credit card enrollments by 15%
- Provided training and strategy to peers that led to a 35% increase in employee metrics.
Child Nutrition Coordinator
Atlanta Community Food Bank
Atlanta
01.2017 - 09.2017
- Gathered reporting data on the number of children who are food insecure and charted targeted areas.
- Produced and maintained food and product inventory data for weekly reporting.
- Assisted with creating and organizing an average of three school mobile pantries per week.
- Assisted with advertising school pantries to impacted demographics.
Education
Master of Public Administration - Human Resources
University of North Texas (UNT)
Denton, TXBachelor of Arts - Sociology, Psychology
Middle Tennessee State University (MTSU)
Murfreesboro, TNSkills
- Telecommunication skills
- Negotiation skills
- Multi-tasking
- Attention to detail
- Organized
- Leadership
- Strategic Thinking
- Quality assurance
- Problem Solving
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Conflict Resolution
- Customer service
- Time management
- Leadership skills
- Project management
- Reporting metrics
- Process documentation
Timeline
Business Operation Analyst
NCR Corporation
06.2023 - Current
Project Specialist
Community Care
02.2023 - 04.2023
Funding Specialist
Capital One
08.2019 - 01.2023
Customer Service Specialist
Best Buy
09.2017 - 08.2019
Child Nutrition Coordinator
Atlanta Community Food Bank
01.2017 - 09.2017
Master of Public Administration - Human Resources
University of North Texas (UNT)
Bachelor of Arts - Sociology, Psychology
Middle Tennessee State University (MTSU)