Kabarah Leak
Rock Hill,SC
Summary
I am a Professional Insurance Producer transitioning back into Medical Administration roll with 15+ years of experience.
Experience in Benefit Verification, Prior Authorizations Specialist and Patient Access Specialist with strong payer relationship and compliance processing.
Also experienced with client relationship management, risk assessment, and policy customization. Utilizes in-depth industry knowledge to provide tailored insurance solutions. Track record of building strong client relationships and ensuring client satisfaction.
Overview
15
15
years of professional experience
Work History
Licensed Insurance Agent
American Health Reform Solutions
Clearwater
10.2024 - Current
- Developed tailored insurance solutions to meet individual client needs and preferences.
- Calculated quotes and educated potential clients on insurance options.
- Analyzed market trends to identify opportunities for product enhancement and competitive positioning.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
Front End Cashier/Customer Service Associate
Food Lion
Fort Mill
07.2020 - 02.2025
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Restocked shelves to maintain well-organized and appealing store environment.
- Performed cash, card, and check transactions to complete customer purchases.
Bartender
Cambria Hotel and Bar
Rock Hill
01.2020 - 03.2023
- Developed extensive knowledge of cocktail recipes and drink pairings.
- Managed bar inventory and ordered supplies to maintain optimal stock levels.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Patient Access Specialist
LASH GROUP / AMERISOURCE BERGAN
Fort Mill
06.2018 - 09.2022
- Managed electronic health records (EHR) systems to maintain up-to-date patient information and enhance operational efficiency.
- Collaborated with clinical teams to resolve access-related issues, ensuring seamless transitions for patients throughout their care journey.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collected and validated patient demographics and insurance information.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
REIMBURSEMENT COUNSELOR
LASH GROUP / AMERISOURCE BERGAN
Fort Mill
06.2016 - 06.2018
- Collects and reviews all patient insurance benefit information, to the degree authorized by the SOP of the program.
- Process any necessary insurance/patient correspondence.
- Works on problems of moderate scope where analysis of data requires a review of a variety of factors.
- Exercises judgment within defined standard operating procedures to determine appropriate action.
- Assisted a number of customers per day with medical billing inquiries.
Benefit Investigation Specialist for Access One Team
LASH GROUP/AMERISOURCE BERGAN
Charlotte
11.2013 - 06.2016
- Collects and review patient insurance benefit information, authorized by the standard operating procedure of the program.
- Assist physician’s office staff and patients to submit the necessary insurance forms.
- Research and resolve any claim denials or underpayment of claims.
- Provides all necessary documentation required to expedite payments.
- Maintains confidentiality to protect the patients, clients and company providing services.
- Communicate effectively with insurance providers, authorizations as well as specialty pharmacy in order to correctly complete benefit forms.
- Analyzed data trends to identify potential issues in drug distribution processes, improving operational integrity.
- Conducted comprehensive investigations on regulatory compliance and best practices within pharmaceutical operations.
- Collaborated with cross-functional teams to develop and implement corrective action plans for identified discrepancies.
DATA INTAKE SPECIALIST
LASH GROUP/AMERISOURCE BERGAN
Charlotte
10.2011 - 01.2013
- Managed data intake processes, ensuring accurate and timely entry of sensitive information.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Analyzed data discrepancies, implementing corrective actions to improve accuracy and compliance.
- Collaborated with cross-functional teams to streamline data collection workflows.
Education
Bachelor of Business Administration - Health Services Admin
Strayer University
CharlotteSC Producer Life, Accident and Health Insurance -
Excell Solutions
Rockhill SC07-2024
AAS Medical Administration -
ECPI College of Technology
Charlotte, NC05-2010
Medical Administration -
ECPI College of Technology
Charlotte, NC12-2008
School of Cosmetology -
Mitchell’s Hair Academy
Raleigh NC07-1995
Skills
Knowledge with ICD-10 as well as medical necessity documentation
Reduce denial rate for Prior Authorization
Experience with Medicare, Medicaid and private insurance and companies
Navigating patient portal
Timeline
Licensed Insurance Agent
American Health Reform Solutions
10.2024 - Current
Front End Cashier/Customer Service Associate
Food Lion
07.2020 - 02.2025
Bartender
Cambria Hotel and Bar
01.2020 - 03.2023
Patient Access Specialist
LASH GROUP / AMERISOURCE BERGAN
06.2018 - 09.2022
REIMBURSEMENT COUNSELOR
LASH GROUP / AMERISOURCE BERGAN
06.2016 - 06.2018
Benefit Investigation Specialist for Access One Team
LASH GROUP/AMERISOURCE BERGAN
11.2013 - 06.2016
DATA INTAKE SPECIALIST
LASH GROUP/AMERISOURCE BERGAN
10.2011 - 01.2013
Bachelor of Business Administration - Health Services Admin
Strayer University
SC Producer Life, Accident and Health Insurance -
Excell Solutions
AAS Medical Administration -
ECPI College of Technology
Medical Administration -
ECPI College of Technology
School of Cosmetology -
Mitchell’s Hair Academy