KABIR JOSHI
Corpus Christi,TX
Summary
Highly motivated and detail-oriented professional with extensive experience in hospitality management, specifically focusing on human resources, operations management, and customer service. Proven ability to implement effective HR strategies, manage departmental operations, and ensure compliance with standard operating procedures. Adept at fostering positive work environments and driving employee engagement to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Operations Manager
Holiday Inn Downtown Marina
2017.01 - 2022.02
- Assisted General Manager in daily operations with focus on Human Resources department. Employee count varied from 25 to 200 employees depending on hotel property.
- Managed HR functions including recruitment, onboarding, training, and performance evaluations.
- Developed and implemented HR policies and procedures to ensure compliance with legal standards and company policies.
- Acted as Task Force Manager, assisting sister properties within Marriott, Hilton, and IHG brands during leadership absences.
- Conducted weekly summaries and financial reports, including budgets, P&Ls, and forecasting.
- Ensured implementation of SOPs across departments and monitored compliance through routine checks.
- Managed departmental purchase requisitions and inventory control.
- Developed strategies to enhance guest experiences, leading to improved customer satisfaction and retention.
- Coordinated with department managers to streamline operations and foster collaborative work environment.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
Manager on Duty
Crowne Plaza Miami Airport
2015.03 - 2016.03
- Managed staff schedules and ensured adequate coverage during high occupancy periods.
- Provided exceptional service to hotel elite members, handled guest complaints, and conducted property inspections.
- Wrote daily shift reports and maintained effective communication with team members.
Education
Master of Science in Hospitality Management - Hospitality Administration And Management
Florida International University
Miami, FL12.2013
Bachelor's Degree in Tourism Management - Hospitality Administration And Management
Indian Institute of Tourism & Travel Management
05.2006
Skills
- Human Resources Management: Recruitment, onboarding, training, performance evaluations, HR policies and compliance.
- Operations Management: Budgeting, P&L management, SOP implementation, departmental coordination.
- Customer Service: Enhancing guest experiences, service recovery, customer satisfaction.
- Technical Proficiency: MS Office, various property management systems.
- Languages: Fluent in English, Hindi, and Gujarati.
- Workflow Optimization
- Business Planning
Timeline
Operations Manager
Holiday Inn Downtown Marina
2017.01 - 2022.02
Manager on Duty
Crowne Plaza Miami Airport
2015.03 - 2016.03
Master of Science in Hospitality Management - Hospitality Administration And Management
Florida International University
Bachelor's Degree in Tourism Management - Hospitality Administration And Management
Indian Institute of Tourism & Travel Management
Similar Profiles
Rachelle ModrokRachelle Modrok
Bartender at Holiday Inn Grand Rapids DowntownBartender at Holiday Inn Grand Rapids Downtown
Rick VillejoinRick Villejoin
Catering Sales Manager at Holiday Inn Downtown SuperdomeCatering Sales Manager at Holiday Inn Downtown Superdome
DANA MOUNTDANA MOUNT
Director of Sales and Marketing at Holiday Inn Nashville Downtown-StadiumDirector of Sales and Marketing at Holiday Inn Nashville Downtown-Stadium