Rachelle Modrok
Grand Rapids,MI
Summary
Proven bartender with expertise in liquor, beer, and wine knowledge, and a track record of enhancing customer satisfaction at Charlie’s Bar. Excelled in managing high-volume events and fostering a positive team environment. Demonstrated ability in cash register operation and attending to multiple customers, significantly improving performance and service delivery. Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in small and bigger bars
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Holiday Inn Grand Rapids Downtown
2023.05 - 2024.09
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Sportsman’s Restaurant
2016.09 - 2021.09
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Charlie’s Bar
2015.05 - 2016.02
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
Diploma - General
Mason County Eastern
Custer, MI05.1996
Skills
Liquor, beer and wine knowledge
Performance improvement
Cash register operation
Attending multiple customers
Certification
Tips certified
Timeline
Bartender
Holiday Inn Grand Rapids Downtown
2023.05 - 2024.09
Bartender
Sportsman’s Restaurant
2016.09 - 2021.09
Bartender
Charlie’s Bar
2015.05 - 2016.02
Diploma - General
Mason County Eastern
Tips certified
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