Kabirat Yekini
Washington D.C.,DC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Caring and compassionate [Job Title] experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
5
5
years of professional experience
Work History
RBT
Behavioral Framework
09.2023 - Current
- Facilitated group sessions to teach clients positive coping strategies.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Assisted in development of therapeutic activities for patients.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
Customer Service Representative
Target
10.2018 - 09.2023
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Providing feedback on the efficiency of the customer service process.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
DCPS Central Office
06.2019 - 09.2019
- Providing feedback on the efficiency of the customer service process.
- Provide accurate, valid and complete information by using the right methods/tools
- Customer orientation and ability to adapt/respond to different types of characters
- Ensure customer satisfaction and provide professional customer support.
Education
High School Diploma -
Columbia Heights Education Campus
Washington DC05.2018
Skills
- Data Entry and Maintenance
- Responding to Difficult Customers
- Interpretation and Translation Services
- Understanding Customer Needs
- Registered Behavior Technician (RBT)
- Natural Environment Training
Timeline
RBT
Behavioral Framework
09.2023 - Current
Customer Service Representative
DCPS Central Office
06.2019 - 09.2019
Customer Service Representative
Target
10.2018 - 09.2023
High School Diploma -
Columbia Heights Education Campus
Similar Profiles
Megan LamMegan Lam
Registered Behavior Technician at Behavioral FrameworkRegistered Behavior Technician at Behavioral Framework
Tasia Atoigue CaineTasia Atoigue Caine
Behavior Technician at Behavioral FrameworkBehavior Technician at Behavioral Framework
Gianna LiccioGianna Liccio
BCBA ClinicaL & Support Supervisor at Behavioral FrameworkBCBA ClinicaL & Support Supervisor at Behavioral Framework
Zareia WilliamsZareia Williams
Registered Behavior Technician at Behavioral FrameworkRegistered Behavior Technician at Behavioral Framework
Elizabeth SchenckElizabeth Schenck
Online Media Director- Gamma Kappa Chapter at Kappa Alpha Theta Women’s FraternityOnline Media Director- Gamma Kappa Chapter at Kappa Alpha Theta Women’s Fraternity